Loan Support Representative

LaSalle Network is recruiting for a growing company in the finance industry, who is seeking enthusiastic and customer-focused Loan Support Representative to join their dynamic Contact Center team. In this role, you will be an ambassador of the client’s products, guiding customers through loan applications, refinancing options, and account-related inquiries. This is a fast-paced, metrics-driven environment that requires strong communication, sales, and problem-solving skills.

Loan Support Representative Responsibilities:

• Manage inbound and outbound calls efficiently in a high-volume call center environment
• Deliver exceptional customer service to ensure satisfaction and retention
• Utilize and master proprietary Customer Relationship Management (CRM) systems
• Educate and advise customers on credit products and features using effective sales and marketing techniques
• Assist customers in completing loan applications with a thorough understanding of product offerings
• Proactively reach out to potential customers to provide application support and product education
• Address customer inquiries and concerns with professionalism and clarity
• Update or withdraw applications with inaccurate information
• Build positive rapport with customers while efficiently managing call handle time
• Adhere to company policies and compliance requirements, including passing all necessary compliance tests
• Support company initiatives and contribute positively to a cooperative team environment
• Perform additional tasks and projects as assigned by management
  
  

Loan Support Representative Requirements:

• High school diploma or equivalent (college education preferred)
• Minimum of 2 years of call center experience
• Strong proficiency in computer systems, software applications, and telephone systems
• Excellent communication and interpersonal skills
• Ability to type at least 35 words per minute while speaking
• Strong attention to detail and ability to multitask effectively
• Proven ability to meet or exceed goals with minimal supervision
• Open to coaching, mentoring and constructive feedback
• Strong conflict resolution skills
• Experience handling customer complaints and resolving issues effectively
• Ability to thrive in a fast-paced, high-pressure environment
• Experience working with CRM software and Five9 telephony system
• Self-motivated and adaptable to change
  
  

If you are a customer service professional with a passion for helping others and an eagerness to grow within a supportive team, please apply here!

Thank you,

Blake Vogelhuber

Unit Manager

LaSalle Network