What are the responsibilities and job description for the Billing Administrator position at Laserfiche?

Description

The Laserfiche Finance Team is hiring! We are looking for a highly organized Billing Administrator who communicates and helps Solution Providers, Deal Desk, and the sales team in creating quotes and submitting new orders, expansions, and renewals via our quote to cash order system (currently using OMS). The Billing Administrator assists Solution Providers and the sales team with inquiries regarding customer accounts, orders, and renewals.

Location :

Hybrid : Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
Remote work from home on Mondays and Fridays
Training Schedule : 7 : 00 AM - 4 : 00 PM PST
Regular Schedule : 4 : 00 AM - 1 : 00 PM PST (Depending on territory assignment)

About the Role - Key Responsibilities

The Billing Administrator stays in daily contact with Solution Providers and sales teams to :

Create various type of quotes and process orders / renewals for Solution Providers, including Deal Desk requests

Redirect complex or non-ordinary order requests or customer inquiries to the Billing Specialist Lead or the Billing Operations Manager for assistance and direction

Review orders, including renewals, prior to submission to ensure all products, amounts, and PO values are correct

Develop and maintain a working knowledge of all system processes and procedures pertaining order processing, as well as knowledge of Laserfiche products and pricing catalog

Process all manual order requests, including renewals, in a timely manner

Communicate effectively and succinctly with Solution Providers, customers and internal teams

Accountable for the day-to-day execution of customers' requests

Proactively identify and communicate ways to improve our order management system by reporting issues and making suggestions to the Billing Specialist Lead

Attend weekly meetings to discuss issues and / or ideas to improve customer service and production

About You - Essential Qualifications

Associates Degree in Accounting, Finance, Business Administration or Sales Communications preferred; High School degree required

SaaS experience preferred but not required

Up to two years of relevant experience (Billing. A / P or A / R)

Excellent written and verbal communication skills

Ability to build strong relationships with all customers, finance and sales team members

Outstanding Customer Service Skills

Ability to multi-task and prioritize projects

Ability to problem-solve independently

Able to work independently and effectively in hybrid environment

Working knowledge of Microsoft Office, especially Outlook

Adept at picking up new systems quickly (Salesforce, Zuora, OMS, Helpdesk, Support Site, ACS, Laserfiche)

Flexibility to work overtime as needed

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors.

60,000 - $70,000 per year

Perks & Benefits at a Glance

Generous time off :

15 Days of Vacation

3 Floating Holidays

2 Paid Volunteer Days

9 Paid Holidays

Hybrid Work Environment

Free Parking : covered and EV charging stations

Various 401 (k) Investment Options and Generous Company Match

HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

About Us

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes-from startups to Fortune 500 enterprises-Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.

Learn more about our team here.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity / expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https : / / www.laserfiche.com / contact /

or 562-988-1688.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

LI-Hybrid

Salary : $60,000 - $70,000

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