What are the responsibilities and job description for the Customer Service Training Lead position at Last Bottle Wines?
Customer Service Training Lead
Join Our Team at Last Bottle Inc.!
At Last Bottle Inc., we take pride in delivering high-quality wine to our customers with efficiency and precision. As a Customer Service Training Lead, you will play a crucial role in ensuring smooth onboarding, supporting our Last Bottle CS team, and working with management on training modules.
Key Responsibilities:
· Serve as front line for questions from Last Bottle Customer Service team daily
- Work on training modules with management
- Lead training sessions when asked
- Keep templates/tags clean and up-to-date, alerting the team to changes/additions
- Work with management to keep SOPs up-to-date, and training on any changes
- Serve as a backup lead within the department or other areas as needed
- Lead and/or support management with new employee onboarding
- Report successes/pain points to manager in reference to rep training
- Identify and report team concerns to management
- Work overtime as required to meet business needs, including weekends
Essential Customer Service Functions:
- Respond to customer service emails promptly and courteously. (POSITION INVOLVES HEAVY EMAIL CORRESPONDENCE)
- Handle the export and printing of wine orders.
- Collaborate closely with our warehouse and shipping partners to guarantee a smooth ordering and delivery process for our customers.
- Manage all facets of exceptional customer service. (ABILITY TO MULTI-TASK IS REQUIRED).
Qualifications & Requirements:
- Available to work in an office setting from Monday to Friday, 8 AM to 5 PM, in American Canyon, CA.
- Possesses excellent typing abilities and fundamental PC/Microsoft Office skills.
- Highly organized with exceptional attention to detail.
- Exhibits excellent critical thinking capabilities.
- Demonstrates a proactive work ethic.
- Capable of following instructions and assimilating information effectively.
- Can lift up to 40 lbs.
- Proficient in collaborating closely with diverse personalities.
- Experience with various shipping services (FedEx, UPS, GLS, etc.) is advantageous, although training is available.
At Last Bottle Inc., we value teamwork, efficiency, and a commitment to excellence in every aspect of our operations. If you're ready to take the next step in your customer service career, apply today!
Salary : $26 - $30
