Customer Service Lead

Want to be a part of a locally owned and operated, veterinary, boarding and grooming facility? Do you beam with pride over a 5-star review? Are you described as ‘the hostess with the mostest’? Parkway Animal Center, located in Fairfield, CA, is looking to add a Customer Service Lead to our team. Our mission is simple – to keep pets with their people through easy access to quality care. This is an excellent opportunity for a service-oriented individual who loves people, going above and beyond with each interaction, and can develop a team to do the same!

Why choose us:

We are building Parkway Animal Center to be exceptional and want pets, pet parents, and veterinary professionals alike to feel proud of and a part of this unique center. If you ever wanted to have a voice in your organization’s growth and direction, come be a part of the change you want to see with us.

What you’ll be doing:

Under the direction of the Business Operator/Owner, in cooperation with the Medical Director/Owner, you will lead by example, and imprint on your team, relational excellence with our clients. You will make it your mission to ensure every non-clinical (the DVM team will take care of that!) touch point with a client goes beyond their expectations. Activates include, but are not limited to:

· Quickly, professionally, and thoroughly responding to client inquiries

· Proactively managing and maximizing the schedule of multiple veterinarians

· Seamlessly juggling multiple phone lines, inboxes, and text messages

· Constantly monitoring the client flow through the clinic from check in, to rooming, to discharge; ensuring that no client is left unattended or uneasy of next steps

· Partnering with the Technician Lead to communicate key updates to owners, as needed

· Inspecting the work of your team to ensure excellence is being delivered at every turn

You will occasionally serve as the point of contact for outside vendors, such as facility or IT maintenance, in the absence of the Business Operator/Owner, or other miscellaneous operations tasks

What you’ll bring:

• 1-2 years of leading a team of at least 5 people in an in-person, customer service setting.

o Service based industries like veterinary, spa/salon, medical or fitness are highly preferred

o Must be technologically savvy with proven ability to manage multiple phone lines, inboxes, and sms communications and lead a team that can do the same

• A customer-centric mindset; desire to go the extra mile to help a pet parent in need

• Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members

• Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities

• Strong sense of personal accountability and reliability

• Attention to detail

What you’ll get:

To attract the ideal candidate, in addition to a competitive salary, we offer the following benefits:

• Paid Time Off

• Pet discounts

• 401(k)

• Group medical, dental, and vision insurance

• Bonus opportunities

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $25