Personal Lines Account Executive

Job Title: Personal Lines Account Executive

Location: Cranston, RI OR Westerly, RI

Job Description
Lathrop Insurance is a fourth-generation family agency committed to delivering exceptional insurance solutions to our clients while fostering a supportive and growth-oriented environment for our employees. We thrive on teamwork, innovation, and a client-first mindset.

Guided by our core values—We Care, Solutions Driven, Teamwork, Do What You Say, and Always Be Growing—we are seeking an experienced and motivated Personal Lines Account Executive to join our team. This role requires a strong balance of relationship management, retention, and new business development to grow and maintain a thriving book of business.

Position Overview

The Personal Lines Account Executive plays a crucial role in driving the growth and retention of personal lines clients. This position is responsible for managing a book of business, developing client relationships, and providing expert insurance solutions tailored to our clients’ unique needs.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for an assigned book of personal lines clients.
• Provide expert guidance on coverage options, policy changes, and risk management solutions.
• Proactively communicate with clients at renewal periods to ensure retention goals are met.
• Resolve service issues efficiently and escalate when necessary to maintain client satisfaction.

Sales & Growth:

• Meet and exceed new business growth targets (minimum $78K in new revenue annually).
• Identify cross-selling opportunities to enhance client coverage and meet their evolving needs.
• Develop referral partnerships and maintain relationships with key centers of influence.
• Stay informed on market trends, carrier appetites, and competitive offerings.

Retention & Policy Management:

• Maintain a minimum annual retention rate of 92% within the assigned book of business.
• Conduct proactive outreach to clients on the 45-day renewal list, ensuring renewals are properly logged in EPIC.
• Educate clients on policy changes, available discounts, and potential coverage enhancements.

Collaboration & Leadership:

• Actively participate in team meetings, sharing insights, challenges, and opportunities for improvement.
• Support and mentor junior agents when necessary, contributing to a culture of growth and collaboration.

Administrative & Compliance Responsibilities:

• Accurately track client interactions, sales activities, and service follow-ups in EPIC.
• Maintain active licensing requirements and carrier appointments.
• Adhere to agency policies, underwriting guidelines, and state regulatory requirements.

Qualifications & Experience

• 3 years of experience in Personal Lines insurance account management, sales, or underwriting.
• Active Property & Casualty (P&C) insurance license (or ability to obtain within 60 days of hire).
• Strong communication skills, both written and verbal.
• Proven ability to manage client relationships and drive business growth.
• Experience with Applied EPIC or similar agency management systems is a plus.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• A proactive and motivated team player who thrives in a collaborative environment.

Why Join Lathrop Insurance?

• Career Development: We invest in training and development opportunities to help you grow in your role.
• Competitive Compensation: Base salary plus commission structure, rewarding your contributions to growth and retention.
• Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) match, generous paid time off, and more.
• Supportive Culture: We foster a family-oriented and inclusive work environment, valuing each employee’s contributions.
• Workplace Flexibility: While this role requires in-office presence, occasional remote work options may be available.

Application Process

If you're passionate about building strong client relationships and growing within a dynamic, team-oriented environment, we’d love to hear from you! Submit your resume and cover letter detailing your qualifications and interest in the role.

Join us at Lathrop Insurance and be part of a team that values integrity, excellence, and continuous growth. Learn more about us at www.lathropinsurance.com.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Supplemental Pay:

• Bonus opportunities
• Commission pay

Experience:

• Insurance sales: 3 years (Required)

Ability to Relocate:

• Cranston, RI 02920: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $78,000