What are the responsibilities and job description for the Cleared Mobility / Desktop Support Technician (Day Shift) position at Latitude Inc?
Job Summary :
We are seeking a skilled Mobility / Desktop Support Technician to provide technical support for end-user computing devices, including desktops, laptops, mobile devices, and related IT peripherals. The ideal candidate will have experience troubleshooting and managing mobile devices (iOS, Android), enterprise mobility solutions, and desktop support services. This role requires a strong understanding of device management, application troubleshooting, and end-user support in an enterprise IT environment. Active Secret clearance or higher required.
Day Shift : 8 hour shift between 6am-6pm
This program ends in September but possibility of being transferred to similar program at conclusion.
Responsibilities :
- Desktop & End-User Support :
- Provide onsite and remote technical support for desktops, laptops, and peripherals.
- Troubleshoot hardware, software, network connectivity, and OS-related issues (Windows / macOS).
- Install, configure, and maintain enterprise software, including Microsoft 365 and other business applications.
- Perform system updates, patch management, and security configurations.
- Mobile Device Support & Management :
- Configure, deploy, and support iOS and Android mobile devices for enterprise users.
- Manage and troubleshoot issues with Mobile Device Management (MDM) platforms such as Intune, AirWatch, or MobileIron.
- Assist with mobile app deployments, security policies, and corporate email configurations on mobile devices.
- Support mobile users with device enrollment, application access, and troubleshooting.
- IT Asset & Inventory Management :
- Maintain accurate inventory records of IT assets, including desktops, laptops, and mobile devices.
- Assist in device lifecycle management, including provisioning, decommissioning, and recycling.
- Work with vendors for hardware repairs, replacements, and warranty claims.
- User Training & Documentation :
- Provide end-user training and guidance on IT best practices and security policies.
- Document troubleshooting steps, FAQs, and standard operating procedures.
- Assist in creating knowledge base articles for common IT issues.
- Collaboration & Incident Management :
- Work closely with the IT team, network administrators, and security teams to resolve complex issues.
- Use ticketing systems (e.g., ServiceNow, Zendesk, or Jira) to track and resolve incidents.
- Escalate unresolved technical issues to senior IT staff or vendors as needed.
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