What are the responsibilities and job description for the Temporary Help Desk Technician position at Latitude Inc?
We are seeking a skilled Help Desk Technician with experience in ServiceNow to provide technical support and troubleshooting for end-users. The ideal candidate will have strong problem-solving skills, a customer-centric approach, and the ability to manage IT service requests efficiently.
This position is a 3 month contract and fully onsite in Mclean VA
Salary: $27-32/hr depending on experience
\n- Provide tier 1 and tier 2 technical support for end-users.
- Utilize ServiceNow to log, track, and resolve IT support tickets.
- Troubleshoot hardware, software, network, and application issues.
- Escalate complex issues to higher-tier support teams when necessary.
- Maintain detailed documentation of support requests, solutions, and processes.
- Ensure adherence to IT service management (ITSM) best practices.
- 2-5 years help desk experience
- ServiceNow experience
$27 - $32 an hour
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Salary : $27 - $32
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