Chief Operating Officer (COO)

The position requires a mission-focused, seasoned, strategic, and process-minded leader who can model the core values of the organization even when it’s difficult and set the tone / lead the way for all employees to do the same.Reporting to the President and CEO, the Chief Operating Officer is responsible for leading and managing the operations at IMPACT, including the following programs : Contact Center, Intoxicated Driver, Planning & Evaluation, and Coordinated Entry. The COO will ensure that these programs are executed in an efficient and effective manner and fortify IMPACT’s reputation in the community. The COO is also responsible for Human Resources and serves as the organization’s Privacy Officer, Security Officer, and Civil Rights Compliance Officer.The Chief Operating Officer will develop and implement outcome measurements and key metrics for each area, lead the organization’s process improvement and quality assurance programs, ensure that all programs meet state and federal privacy and confidentiality standards, and work with the CEO to keep the Board of Directors abreast of programmatic opportunities, strategies, and challenges.This role will be on-site; however, a flexible schedule is allowed (hybrid).ESSENTIAL DUTIES & RESPONSIBILITIES : Act as a key member of IMPACT’s Leadership Team, strongly aligned with IMPACT’s Core Values and MissionConvey strong and approachable day-to-day executive presence for all employeesProvide effective and inspiring leadership by being actively involved in all programs and servicesLead the organization’s Diversity, Equity, and Inclusion (DEI) initiativesProduce, implement, and monitor key organizational performance indicators with a dashboard of metricsEnsure compliance with all policies and proceduresServe as one of IMPACT’s spokespersons for program-related community presentations and media requestsWork with HR Director on Affirmative Action Plan and Civil Rights Compliance documentationWork with the CEO to : Develop and implement the strategic planDevelop the annual operations plan and budgetDevelop key outcome / dashboard measurementsKeep the Board of Directors informed of programmatic opportunities, strategies, and challengesWork with the Leadership Team to : Lead, coach, and develop senior management team alignment with individual goal achievement and professional growth opportunitiesInstill a “coaching and development” culture including succession planningProvide programmatic leadership and input for the strategic plan implementation processes, supporting program directors in the delivery and fulfillment of their strategic plans and growth of businessProduce, implement, and monitor a Dashboard / Scorecard metric throughout the organization to ensure quality assuranceProvide data, dashboard material, and success stories to Marketing and CommunicationsWork within the Organization to : Provide effective and inspiring leadership by being actively involved in all programs and services, supporting program directors and direct reports in professional development as well as performance improvement, as necessaryIdentify opportunities to leverage cross-program strengths to take advantage of new opportunities or address organizational challengesABILITIES / SKILLS : Ability to think strategically, anticipate future consequences and trends, and incorporate them into program planning.Ability to effectively build programs and staff capacity and the systems and processes that ensure the programs run smoothly.Ability to work collaboratively and strategically with community partners to strengthen and grow programs.Ability to work strategically with community partners to uncover and secure new business opportunities.Skilled at program development, personnel management, budget and resource development, and strategic planning; demonstrated success developing and monitoring systems to manage both operational and programmatic work that involves high levels of collaboration.Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.Flexible and able to multi-task; can work within a sometimes ambiguous and fast-moving environment while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.Strong written and verbal communication skills; a persuasive and passionate communicator with excellent public speaking skills.Proficient technological skills, the ability to articulate messages, trends, strategies, vision, and outcomes through graphs, workflows, spreadsheets, PowerPoint, etc.Action-oriented, flexible, and able to implement innovative approaches to operational management.Passion, humility, insightfulness, integrity, positive attitude, mission-driven and self-directedQUALIFICATIONS : Bachelor’s Degree required, Master’s Degree preferredAt least 10 years of professional experience overallMinimum of five years of senior leadership experience supervising seasoned staff operating multiple program areasProficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)Valid driver’s license and reliable transportationState of Wisconsin residing within 50 miles of IMPACTBENEFITS : Medical (Traditional & HSA Plan)Dental and VisionFlexible Spending AccountLong Term DisabilityLife & AD&DAFLAC401(K) Plan – Eligibility is after six months of service and 500 hours.Paid Time Off (PTO)IMPACT observes (11) Holidays – New Year’s Eve / Day, MLK Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (includes day after Thanksgiving), Christmas Eve / DayEmployee Assistance Program and other perks programPHYSICAL & MENTAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to : work at a desk, conference table and work at a computer, both for extended periods of time; see for the purpose of reading or observing employees; communicate so that others can clearly understand normal conversation; hear and understand speech at normal levels. The employee frequently is required to : walk and sit. The employee is occasionally required to : stand, lift and / or move up to 10 pounds unassisted; drive to locations to attend meetings.#J-18808-Ljbffr