Demo

Administrative Assistant

LAUNCH Technical Workforce Solutions
Brook, IL Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 5/7/2025

ESSENTIAL DUTIES & RESPONSIBILITIES

Overview of Responsibilities

  • Provide general administrative support for the Claims & Risk Management Dept.
  • Participate in shared department administrative responsibilities.
  • Handle sensitive information in a confidential manner.
  • Receive, sort and scan incoming mail.
  • Review and upload miscellaneous client safety documentation.
  • Maintain electronic filing system.
  • Maintain and update claim files.

Investigation aspects of the position :

  • Examine photographs (including environmental and injury photographs), video surveillance, audio clips, statements, and all other documentation related to the claim.
  • Assist with authorizing medical care and post-accident drug screening at the direction of Claim Manager
  • Follow up regularly on missing medical dictation and drug screens.
  • Assist with creating and sending modified duty assignments.
  • Analyzes claim trends to develop recommendations for improved safety and claims management efforts.
  • Documents telephone conversations, written statements, medical reports, accident investigation results and payment of medical bills.
  • Additional Responsibilities :

  • Observes periodic claim reviews.
  • Attend safety walkthroughs of client sites with Claims & Risk Manager or Specialist
  • Respond to Client Set-Up Requests
  • Personal Injuries Logging
  • Weekly Walkthrough review and logging
  • KNOWLEDGE, SKILLS & ABILITIES

    Motivated and driven

    Self-starter, goal and accomplishment-oriented individual

    Strong business acumen, multitasking and organizational skills

    Ability to build rapport with both internal staff and clients / customers

    Excellent interpersonal skills (written & verbal)

    Ability to travel

    Meticulous approach to work with an eye for detail

    Ability to maintain high-quality work and meet strict deadlines

    Strong technical skills; Microsoft® Word, Excel and PowerPoint

    Ability to adhere to LAUNCH’s Mission and Values

    Must be able to work flexible hours as needed

    MINIMUM EDUCATION / EXPERIENCE / QUALIFICATIONS

    Associates degree preferred

    Experience working in an office environment

    Minimum 2 years customer service or human resources experience

    KEY RELATIONSHIPS

    LAUNCH Internal Staff

    LAUNCH Contractors

    Benefits

  • Paid holidays, vacation, sick, and parental leave
  • 401(k) company match
  • Employee assistance program (EAP)
  • Medical, dental, and vision insurance
  • Life insurance, long term and short-term disability and other ancillary plans
  • Monthly lunch on LAUNCH
  • Anniversary bonus program
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