What are the responsibilities and job description for the Material Support Representative position at LAUNCH Technical Workforce Solutions?

POSITION SUMMARY

We are seeking a highly skilled and motivated Data Analyst and Repair Management Specialist to join our team. The ideal candidate will have a strong background in data analysis, with a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.

JOB RESPONSIBLITIES

Follow up with vendors to obtain repair quotes.
Interaction with vendors and internal areas to dispute quotes.
Generate Purchase Orders according to Embraer policies.
Assist the Repair Management team with the activities of the area
Interact internally and externally to expedite repaired parts return to Embraer and its customers.
Support meetings and conference calls related to the Repair Management activities.
Support the Repair Management team and leadership with reports.
Work to solve discrepancies related to the repair management activities / paperwork.
Participate in special projects - Kaizen.
Update operational systems with repair information.
Continually seeks opportunities to improve process flow and work efficiency.
Performs other tasks related to the Repair Management team as requested periodically.
Structure processes, aiming for simplicity through automation of routines and tasks.
Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.
Develop and implement reports using Big-Query (Google Console), providing maintenance in existing automations in Python.
Build dashboards in Power-BI, automations in SAP / VBA.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education :

High School Diploma.

Experience :

Generally, at least 3 years of customer service experience or supply chain & procurement.

Knowledge, Skills & Abilities :

Assignments require basic knowledge of a technical or functional area.

Rapid learning and application of new information and concepts within the functional area takes place.

Aeronautical familiarization (Desirable)

Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.

Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.

Demonstrate negotiation techniques and customer services abilities.

Organized and detailed oriented

Team player

Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).

Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP.

Proven experience in Business Intelligence tools, such as Power BI, QlikView, Qlik Sense, Tableau and / or CRM Analytics.

SQL skills for manipulating, transforming, analyzing, and presenting data.

English language fluency

Working Conditions / Environment / Special Requirements

Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

Commitment to company values and compliance with department norms, policies, directives, and procedures.

Incorporates Lean and P3E processes and concepts into daily activities.

Strive for continuous improvement of processes and procedures.

Honors and protects confidential and proprietary documents and information.

Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.

Performs other duties as assigned.

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