What are the responsibilities and job description for the Workforce Registration Specialist (Admin and Office Spec II) position at Laurel Ridge Community College?
Title: Workforce Registration Specialist (Admin and Office Spec II)
Agency: Laurel Ridge Community College
Location: Fauquier - 061
FLSA: Nonexempt
Hiring Range: The hourly pay range for this position is $17.66 - $23.84, based upon experience and credentials.
Full Time or Part Time: Part Time
Additional Detail
Job Description:
The Workforce Registration Specialist is the first point of contact for potential and existing students seeking information about Workforce Solutions classes/programs. This individual promptly greets all walk-in visitors and answers telephone inquires. The Registration Specialist is a member of the Operations and Registration Team, but works closely with other Workforce Solutions team members, instructors, allied agencies and other college-wide staff and administrators.
A friendly, welcoming, professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise Registration System will be essential components for success in this position. This individual must be able to assess a customer’s needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial Assistance options, explain them to clients, determine eligibility, and assist students in completing the required paperwork. Good customer service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly diverse population.
Other daily tasks in this active office environment may include: registering students for classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other tasks as directed by the Operations/Registrations Supervisor.
Interpersonal skills sought:
A friendly, welcoming, professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise Registration System will be essential components for success in this position. This individual must be able to assess a customer’s needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial Assistance options, explain them to clients, determine eligibility, and assist students in completing the required paperwork. Good customer service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly diverse population.
Other daily tasks in this active office environment may include: registering students for classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other tasks as directed by the Operations/Registrations Supervisor.
Interpersonal skills sought:
- ACCURACY: Understands the importance of accuracy and attention to detail in successful outcomes;
- COMMUNICATOR: Ability to effectively communicate to facilitate effective interactions with a variety of diverse clients;
- CUSTOMER CENTRIC: Understands the importance of superior Customer Service and prompt follow-through. Realizes our clients are often uncertain of their needs and may not fully understand their options;
- FOCUSED: Ability to focus and multi-task despite constant interruptions in an active, high-volume work environment;
- INDEPENDENT: Can work independently and make decisions without constant supervision;
- MULTI-TASKER: Must be able to manage a variety of tasks simultaneously;
- ORGANIZED: Ability to maintain a neat work area and develop systems to aid in routine tasks;
- PASSIONATE: Passion to patiently help others experience success, whether they are clients, students, or co-workers;
- PROFESSIONAL: Maintains a consistent professional demeanor and appearance;
- SELF-STARTER: A Self-Starter with a positive attitude who proactively seeks solutions to challenges;
- TROUBLESHOOTER: Ability to proactively assess a situation, challenge, or problem, gather relevant information, determine the appropriate response and/or alternatives, and ultimately find the best solution to meet each student’s unique needs.
Compensation:
Wage positions: The hourly pay range for this position is $17.66 - $23.84, based upon experience and credentials. The position is part-time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.
Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College.
Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.
Sponsorship of an employee's work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.
Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!
Ability to assess skills, needs, interests, and aptitudes of potential students and provide coaching and direction;
Candidate must acquire a working knowledge of:
- The role of Workforce Solutions within the college and the services we provide to students, the community and employers;
- Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs that can benefit potential students and employers;
- Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce Solutions’ students;
Experienced and confident user of Microsoft Office Suite software;
Ability to learn Training Management/Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities; and,
Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.
Because this position’s primary interface is with the public explaining complex financial aid options and programs, candidate must be able to communicate clearly and effectively and be understood on the phone and in person.
Additional Considerations:Because this position’s primary interface is with the public explaining complex financial aid options and programs, candidate must be able to communicate clearly and effectively and be understood on the phone and in person.
Database experience preferred.
Customer Service experience in an office environment and working directly with the public is preferred.
Customer Service experience in an office environment and working directly with the public is preferred.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
Salary : $18 - $24
