Customer Service Representative

Join Our Team as an Insurance Customer Relations Specialist!

We're excited to welcome a new member to our team as an Insurance Customer Relations Specialist. This position offers a set schedule with a fixed number of hours per week, ranging from 20 to 30 hours, with the potential for increased hours in the future. Your workdays will span Monday-Friday, between the hours of 10:00 am and 4:30 pm, with the potential for additional hours between 8:00 am and 10:00 am when needed. This is an in-office position only. Starting pay is $17.50 per hour, complemented by benefits like paid vacation and holidays. This is a long-term opportunity designed to offer ample room for growth. We will also consider commission-based sales for the right candidate. If you're seeking a position with longevity and the chance to thrive, this is the perfect fit for you. The start date is dependent on licensing, and we are eager to welcome someone onto our team as soon as possible.

Responsibilities at a Glance:

• Prioritize and manage multiple tasks efficiently
• Provide exceptional client support and communication
• Handle client inquiries and correspondence with care
• Manage incoming calls with professionalism and efficiency
• Keep track of pending client requests and ensure follow-ups are completed in a timely manner
• Maintain accurate records of client interactions, payments, and policy updates
• Coordinate and schedule client appointments seamlessly
• Process payments accurately and promptly
• Assist with policy documentation and processing
• Maintain and engage with our social media platforms
• Assist in keeping our office space tidy and organized

Essential Criteria:

• Must be at least 18 years old
• Possess a minimum high school diploma or GED equivalent
• Successfully pass a background check
• Have reliable transportation for commuting
• Have at least some related experience in an office setting or in the insurance industry.
• Hold a valid WA license for Property and Casualty Insurance or be willing to obtain one before starting. If unlicensed, we cover the costs of the required online course and the first attempt at state testing, with an agreement of reimbursement if employment ends prior to 6 months after start date.

Preferred Criteria:

• Active P&C insurance license
• Experience in customer service
• Previous office experience
• Background in sales

Our Perfect Fit Team Member:

We're seeking an individual who embodies the following traits:

• Warm and approachable, with a knack for building rapport
• Self-motivated and passionate about their position
• Patient and empathetic, capable of understanding and addressing client needs
• Maintains a healthy work-life balance and encourages others to do the same
• Collaborative team player with strong communication skills
• Dependable, punctual, and committed to excellence
• Highly organized, adept at managing tasks with high attention to detail
• Quick learner, adaptable to evolving situations and challenges
• Comfortable engaging with clients both over the phone and in person
• Proficient in computer skills and savvy with technology
• Familiarity with social media management and its role in customer engagement
• Willingness to seek assistance when necessary while demonstrating independence and initiative

A Peek Inside our Agency:

Welcome to our cozy corner of the insurance world! Nestled in Spokane Valley, our agency has been a staple in the community for many years. Under new ownership since April 2023, we've upheld our commitment to exceptional customer service and building lasting relationships. Referrals are the heartbeat of our business, and we take pride in providing our clients with top-notch service. Our office environment is warm and inviting, where everyone is on a first-name basis. As we look towards the future, growth and retention are key pillars of our vision. We believe in maintaining an inclusive and professional workplace, where every team member feels valued and excited to come to work each day. We're eager to meet you and explore the potential of you joining our team!

Job Types: Full-time, Part-time

Pay: From $17.50 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Application Question(s):

• How do you prefer to be contacted? (Phone call, text message or email)
• Paint a picture of yourself as an employee. We're interested in hearing about your work ethic, strengths, and how you approach your responsibilities in a professional setting.
• We'd love to get to know you better beyond your professional background. Can you share a bit about yourself outside of work? Your interests, hobbies, or anything that makes you who you are?
• As you consider your next move, what are your aspirations? Are you seeking a job that simply meets your immediate needs, or are you looking for an opportunity that offers long-term growth potential and the possibility of building a fulfilling career?
• Is there any other significant information you'd like to share with us or anything else you believe would be valuable for us to know?
• When you think about a company you’d want to stay with long-term, what do you feel is absolutely essential for that?
• REQUIRED Please share a list of references with us. We're looking for at least two professional references and two personal references. Include their names, contact numbers, and their relationship to you, along with their position and company if applicable.
• What does your availability look like over the next two weeks for interview scheduling? We'll do our best to schedule as soon as possible!
• Why are you applying for this position specifically?

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18