What are the responsibilities and job description for the Front Desk Coordinator & Medical Assistant position at Laurencin Personal Physicians?
Join Our Team as a Front Desk Coordinator & Medical Assistant!
Are you a dynamic professional with a passion for healthcare and operations? LPP is looking for a Front Desk Coordinator/Medical Assistant (OM/MA) to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.
Who We Are
Laurencin Personal Physicians (LPP) is a concierge medical practice located in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice emphasizes strong patient-physician relationships, integrating advanced health technology to enhance patient care. Services include 24/7 physician access, same-day or next-day appointments, and a focus on preventive care and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/
What You’ll Do
In this dual-role position, you’ll blend front desk operations expertise with medical assisting to provide outstanding care and service.
A typical day might include –
- Answering varying phone call volumes, smoothly transitioning between peak and quieter periods
- Managing and optimizing daily administrative operations of the clinic
- Coordinating patient appointments, registration, and billing processes
- Handling confidential patient information with discretion and in compliance with privacy laws
- Coordinating with the team to ensure optimal patient care and service delivery
- Preparing examination rooms, ensuring they are clean and stocked
- Assisting healthcare providers in patient consultations and treatments
- Performing routine clinical tasks like blood draws, injections and recording vital signs
- Updating patient records and scheduling appointments
- Providing patient education and support as needed
- Organizing patient files and preparing for the next day
Who You Are
You are a skilled multitasker with a passion for delivering excellent patient care and operational efficiency. You bring a mix of clinical and administrative experience, thrive in dynamic environments, and value patient-first service.
Clinical Care
- Proficiency in 'Procedures, Equipment, Team members, and Supplies' (PETS) in healthcare settings is essential
- Deep familiarity with medical terminology and documenting patient information accurately
- Perform basic clinical procedures under the supervision of a healthcare provider, such as blood draws, injections, EKGs, vital signs measurement, and administering medications
- Assist in patient examinations and minor surgical procedures
- Prepare and maintain examination rooms, ensuring they are clean and well-stocked with necessary supplies
- Collect and document patient history and personal information, ensuring confidentiality
- Provide empathetic support and care to patients from underserved communities
- Educate patients on health management, preventive measures, and medication instructions
- Assist in the coordination of patient care with other healthcare providers
Administration
- Manage patient records and enter data into electronic health systems
- Facilitate patient communication, providing instructions and answering inquiries
- Understanding of data entry and recordkeeping practices
- Awareness of compliance and regulatory requirements in a healthcare setting
- Some knowledge of healthcare systems and familiarity with healthcare terminology
What You’ll Have
- 2 plus years experience as a Medical Assistant (MA)
- Certification from an accredited Medical Assistant program
- Strong customer service orientation with a focus on empathetic patient care; able to work independently and effectively within a team
- Capacity to work under pressure in a fast-paced, patient-facing environment
- Competence in managing multiple tasks with attention to detail
- Compassionate communicator with excellent interpersonal abilities.
- CPR/BLS certification (required)
- Excellent interpersonal skills
- Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
- To protect the safety of our patients, staff, and the community, we ask employees to maintain current vaccination against COVID-19
Abilities
- Able to work onsite Mon - Fri 8:00 am - 5:00 pm in our Santa Cruz office
- Ability to maintain confidentiality of sensitive patient information
- Able to act as a point of contact for internal and external queries from employees, vendors, and partners
- Strong organizational and time-management skills.
- Proficient in EPIC electronic medical records (EMR) system and office software.
Why Join Us?
At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care.
We offer:
- Competitive salary and benefits.
- A supportive and inclusive workplace.