What are the responsibilities and job description for the Front Desk Coordinator (Primary Care Office) position at Laurencin Personal Physicians?
Join Our Team as a Front Desk Coordinator!
Are you a dynamic professional with a passion for healthcare and operations? LPP is looking for a Front Desk Coordinator to join our team and play a pivotal role in ensuring exceptional patient care and smooth office management.
Who We Are
Laurencin Personal Physicians (LPP) is a concierge medical practice located in Santa Cruz, California, dedicated to providing high-quality, personalized primary care. The practice emphasizes strong patient-physician relationships, integrating advanced health technology to enhance patient care. Services include 24/7 physician access, same-day or next-day appointments, and a focus on preventive care and wellness promotion. Discover more about our practice at https://www.laurencinpp.com/
What You’ll Do
In this dual-role position, you’ll blend front desk operations expertise with medical assisting to provide outstanding care and service.
A typical day might include –
- Answering varying phone call volumes, smoothly transitioning between peak and quieter periods
- Managing and optimizing daily administrative operations of the clinic
- Coordinating patient appointments, registration, and billing processes
- Handling confidential patient information with discretion and in compliance with privacy laws
- Coordinating with the team to ensure optimal patient care and service delivery
- Preparing examination rooms, ensuring they are clean and stocked
- Updating patient records and scheduling appointments
- Providing patient education and support as needed
- Organizing patient files and preparing for the next day
Who You Are
You are a skilled multitasker with a passion for delivering excellent patient care and operational efficiency. You bring a mix of clinical and administrative experience, thrive in dynamic environments, and value patient-first service.
Administration
- Manage patient records and enter data into electronic health systems
- Facilitate patient communication, providing instructions and answering inquiries
- Understanding of data entry and recordkeeping practices
- Awareness of compliance and regulatory requirements in a healthcare setting
- Some knowledge of healthcare systems and familiarity with healthcare terminology
What You’ll Have
- Proven experience as an office coordinator or in a similar role, preferably in a Primary Care, Urgent Care or Hospital setting
- Strong customer service orientation with a focus on empathetic patient care; able to work independently and effectively within a team
- Capacity to work under pressure in a fast-paced, patient-facing environment
- Competence in managing multiple tasks with attention to detail
- Compassionate communicator with excellent interpersonal abilities.
- Excellent interpersonal skills
- Strong critical thinking skills, able to identify underlying problems and develop effective solutions for our patients and team members
Abilities
- Able to work onsite Mon - Fri 8:00 am - 5:00 pm in our Santa Cruz office
- Ability to maintain confidentiality of sensitive patient information
- Able to act as a point of contact for internal and external queries from employees, vendors, and partners
- Strong organizational and time-management skills.
- Proficient in EPIC electronic medical records (EMR) system and office software.
Why Join Us?
At LPP, we foster a collaborative environment that emphasizes professional growth, innovation, and exceptional patient care.
We offer:
- Holistic Total Rewards - this role offers a starting hourly rate $25 to $30 per hour depending on experience. We also provide a comprehensive benefits package that includes medical, dental, and vision insurance, 401K plus match vested, as well as paid time off.
- A supportive and inclusive workplace.
Salary : $25 - $30
