Collections Associate

Beginning with the iconic Chicago Daily Law Bulletin® in 1854, we have steadily grown our business-critical and award-winning content. Law Bulletin Media is a diversified information company serving the legal, real estate and financial markets.

We are looking for a Collections Assoicate, working under the close direction of the Collection Manager, to initiate calls with delinquent customers by phone and email to collect payments and settle accounts.

Essential Functions:

• Efficiently manage and monitor accounts receivable balances for all product lines
• Work with customers to find solutions for outstanding balances and facilitate arrangements for bringing accounts up to date
• Update and maintain detailed file records of customer communication and closure of collection efforts
• Maintain effective communication with customers via email and phone
• Process refunds with proper approvals and generate monthly statements
• Assist accounts receivable team in distributing invoices, charging credit card payments and depositing checks
• Collaborate with other departments to solve collection issues
• Proactively seek solutions to problems and find opportunities for improvements
• Work closely with assistant controller and accounts receivable team
• Additional duties and projects as assigned to meet business needs

Position Qualifications:

• Some College is preferred
• 2 – 5 year of general work experience.

Core Competencies

• Highly Reliable
• High level of accuracy
• Detail orientated
• Assertive yet tactful
• Organized
• Good communication skills (written and verbal)
• PC Skills
• Word and Excel
• Experience using Clover, Khameleon and or KBI a plus

Standards of Performance

• Collections – Team monthly goals must be met

Physical Abilities:

• Ability to sit for prolonged periods of time.

Work Environment:

• An office environment in a controlled atmosphere building.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries.
• Comprehensive health care: Company Paid Life, Medical, Dental, Vision Care, Voluntary Life and Long-Term Disability.
• Short Term Disability for up to 130 days, after 1 year of employment.
• Health Savings Account, Flexible Spending Account and Dependent Care Reimbursement Account.
• Parking & Transit Program.
• Pet Insurance for your furry loved ones.
• LifeLock to protect your financial well-being.
• Employer Match and Profit Sharing with our 401k Plan.
• Paid leave options, including parental.
• 24/7 Employee Assistance Program
• Generous paid time off.

Highlights

• Hybrid office environment (2 days a week in office, 3 days a week remote).
• Casual dress when not meeting with clients.
• You will be joining a family-owned business that has been in existence since 1854.

LAW BULLETIN MEDIA is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of age, race, sex, sexual orientation, gender identity, marital status, color, religion, creed, national origin, ancestry, mental or physical handicap, veteran status or other legally protected status.

LAW BULLETIN MEDIA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We can only use E-Verify once you have accepted a job offer and completed the Form I-9.

LAW BULLETIN MEDIA participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.

Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9.