Director of Client Services

Director of Client Services

Location: Remote (Arizona-based firm)

Company: Law Leaders

Job Type: Full-Time

About Law Leaders

Law Leaders is an Arizona-based ABS law firm, and a peer-based legal community comprised of the top lawyers in the U.S. As we continue to grow and expand our national presence, we are seeking a Director of Client Services to lead and enhance our client management efforts.

Position Summary

The Director of Client Services will be responsible for overseeing all aspects of client onboarding, engagement, support, and retention. This role requires a strategic and hands-on leader who can develop and implement processes to ensure a seamless client experience for new and existing members. The ideal candidate is a highly organized, self-motivated professional with a proven ability to drive client satisfaction and business growth in a fast-paced environment. Past legal industry experience, although not a requirement, is a plus.

Key Responsibilities

Client Onboarding & Integration

• Develop and manage an efficient onboarding process for new clients, ensuring a smooth and professional transition into Law Leaders.
• Work closely with internal teams to facilitate account setup, service explanations, and initial training for clients.
• Ensure clients fully understand and maximize the benefits of their membership.

Client Success & Relationship Management

• Serve as the primary point of contact for client inquiries, ensuring prompt and effective responses.
• Build and maintain strong relationships with clients, acting as a trusted advisor and advocate.
• Develop and execute proactive communication strategies to enhance client engagement and satisfaction.
• Implement processes to track client success and ensure ongoing support.

Client Retention & Growth

• Identify opportunities to improve client satisfaction and retention through proactive outreach and engagement.
• Gather feedback from clients to refine service offerings and enhance the overall experience.
• Develop and execute strategies to increase client retention and reduce churn.
• Monitor client engagement metrics and implement action plans for at-risk accounts.

Operational Oversight & Reporting

• Help develop, maintain and/or improve reporting systems to track client interactions, feedback, and success metrics.
• Provide regular reports and insights to leadership on client satisfaction, retention, and service improvements.
• Collaborate with marketing, sales, and other internal teams to enhance client communications and service offerings.

Process Improvement & Strategy

• Continuously evaluate and optimize client service processes to enhance efficiency and effectiveness.
• Implement best practices and innovative strategies to improve the client experience.
• Stay up to date on industry trends and client service innovations to drive improvements.

Qualifications & Experience

• Bachelor’s degree in business, communications, or a related field (preferred).
• 2 years of experience in successful client services, account management, or customer success, preferably in the legal or professional services industry.
• Proven track record of successfully onboarding and managing high-value clients.
• Strong leadership and communication skills with the ability to engage clients and internal stakeholders.
• Excellent problem-solving abilities and a proactive approach to client management.
• Proficiency in CRM systems, excel, virtual online collaboration and work environments.
• Highly organized with strong attention to detail and the ability to multitask.

Why Join Law Leaders?

• Be part of a rapid growing, innovative law firm and legal community that identifies, promotes, and connects top attorneys nationwide.
• Work in a fast-paced, dynamic environment with opportunities for professional growth.
• Competitive salary and benefits package.
• A collaborative and supportive team culture.