What are the responsibilities and job description for the Law Firm Intake Specialist/Receptionists position at Law Office of Bryan Fagan?
Law Firm Intake Specialist/Receptionist
Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team.
The Law Office of Bryan Fagan is seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for potential new clients, you will call, set appointments, and listen to potential new clients by gathering case information and coordinating their entry into our system. This role will accurately document the clients case details and qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and knowledge of common legal terminology is preferred.
Hours:
The office is open Monday through Friday, from 8am-6pm, this role will work a 40 hour work week. One must be flexible to work overtime to handle any late/last minute consults, as needed.
Benefits Overview:
- Competitive Pay
- Affordable Medical, Dental, and Vision plans, Short/Long Term Disability Insurance and Voluntary Term Life Insurance
- An outstanding 401K (match up to 5%!)
What you bring to the role:
- 1-2 years of exceptional customer service experience working with clients via the phone, email and in person, in a fast paced environment.
- Must be proficient with MS Office and or Google Suite.
- A strong comfort level with meeting daily call quota goals.
- The ability to gather and enter client data accurately.
- Prepare and scan documents.
- A positive demeanor when handling incoming and outgoing calls.
- Handle front desk reception duties
- End of day reporting
Preferred:
Bilingual, English/Spanish
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years of the "same" customer service experience do you have?
- Are you bilingual, English and Spanish?
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $12 - $15
