What are the responsibilities and job description for the Vietnamese/English Speaker - Customer Service Representative/Administrative Assistant position at Law Office of Theresa Nguyen, PLLC?
Responsibilities:
- - Uphold our brand's mission and values.
- - Ensure excellent service & communication with clients & co-workers.
- - Answer and make phone calls or send emails as needed to promote proper workflow and communications.
- - Undergo training of proper communication and procedure.
- - Maintain the main administrative email account and Customer Relationship Management (CRM) software.
- - Keep our office organized by managing electronic files, documents, correspondence, etc. such as filing incoming scans to their appropriate client folder and notifying them.
Key qualities:
- - Ability to speak English and Vietnamese fluently
- - Must have a dedicated workspace with computer equipment to take phone calls.
- - Must be able to work at home without any distractions or interruptions.
- - Very customer service orientated and dedicated to Win-Win relationships.
- - Attention to detail and commitment to accuracy
- - Eagerness to keep in touch with others and help them solve their problems.
- - Familiar with popular productivity suites such as Microsoft Office, Google Drive, Adobe Acrobat and able to quickly learn new systems
- - Strong analytical, written & verbal skills
- - Self-motivated and eager to learn what is necessary to achieve one's goals.
Summary
In the role of Vietnamese/English Speaker - Customer Service Representative/Administrative Assistant, you will be essential in delivering outstanding customer support and administrative assistance. Reporting to the Office Manager, you will utilize your bilingual communication skills to effectively engage with clients, address their needs, answer non-legal questions and guide them through the process of scheduling a consultation and engaging the law firm. With a focus on providing exceptional service and precise data entry, you will contribute significantly to our team's success in a fast-paced environment, fostering positive relationships with our diverse clientele.
Job Type: Part-time
Pay: $15.00 - $25.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- 401(k) matching
- On-the-job training
- Work from home
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Experience:
- Customer service: 3 years (Required)
Language:
- English (Required)
- Vietnamese (Required)
Location:
- Phoenix, AZ (Preferred)
Work Location: Remote
Salary : $15 - $25