Paralegal/Case Manager

Join our fast-paced, growing firm. We offer a great opportunity for career advancement as we grow.

We are committed to providing our clients with exceptional service and are personally dedicated to a high level of performance.

Position Overview

We are looking for an experienced Personal Injury Case Manager/Intake Specialist to handle auto and premises cases. The ideal candidate will be responsible for managing their own caseload of Personal Injury cases from intake through the pre-litigation stage.  This position has a high level of interaction with clients and claims adjusters. The right candidate will be comfortable working with clients as well as interacting with claims adjusters on a daily basis while providing a high level of customer service. The position will be filled by the candidate who can work independently with little supervision and takes pride in performing at a high level of excellence.

We are seeking someone who is not only knowledgeable in the field and detail oriented, but also someone who is committed to providing clients with care and compassion throughout the process. This role offers an opportunity for professional advancement for the right person.

This role reports to: Handling Attorney

Job Type: Full Time, M-F, 9am-5pm

Key Responsibilities

• Personally manage a caseload of 60-70 personal injury (Motor Vehicle and Premises) cases from intake through pre-litigation stage
• Serve as first line of communication for all clients and claims adjusters; providing case and treatment updates
• Respond to all outside inquiries (telephone and email) within 24 hours or 1 business day
• Knowledge and experience with the client intake process (virtual and in person) including obtaining all client documents such as No-Fault/PIP forms, HIPAA, Intake, Power of Attorney, health insurance cards, license, Dec Page, PD Estimate/Invoice, Accident Photos, Injury Photos
• Ability to open claims (liability, PIP, SUM/UM) with insurance companies
• Knowledge of No-Fault/PIP regulations/deadlines, ability to process NF/PIP applications, wage loss claims, property damage claim through NF Insurance
• Knowledge of handling claims against Municipalities including filing deadlines and drafting Notice of Claim
• Responsible for conducting monthly status calls with clients to gather updated treatment information and provide support
• Conduct 30/60/90 day case reviews to provide to Handling Attorney with progress reports and address issues
• Work with investigator to obtain background searches, driving records, criminal records
• Retrieve police reports in all Counties
• Obtain all outstanding liens including medical provider liens, worker's compensation liens, Medicare/Medicaid Liens
• Request medical records and Itemized Biling Reports
• Track and record case expenses
• Open, scan, save and distribute incoming mail and communications from all sources
• Record task creation and completion in a Case Management System

Qualifications

• 3-5 years of experience as a Prelitigation Paralegal or Prelitigation Case Manager
• This position will be filled by the right candidate that can work independently with very little supervision.
• Candidate must have proven knowledge and experience in all responsibilities
• Has previous experience handling a caseload of approx. 50 case files or more, using a Case Management System, SmartAdvocate or the like
• Strong attention to detail and excellent organizational skills.
• Ability to meet tight deadlines
• Bilingual proficiency is a plus, but not mandatory