What are the responsibilities and job description for the IT Support Specialist position at Law Offices of Ron Sholes, P.A.?
IT Support Specialist needed on IT Team for company with over 90 employees. Must have experience with Microsoft Windows hardware and software.
Excellent opportunity for someone self-motivated, organized and efficient with good communication skills. Pay commensurate with experience. We have excellent health, vision, dental, and life insurance; offer paid time off; excellent 401k with matching; paid holidays; and annual bonus opportunities.
Work Location: One location with multiple offices
Work Remotely: No
Summary
As an IT Support Specialist, you will be essential in providing technical support and ensuring efficient computer management within the organization. Reporting to the IT Network Administrator, your core responsibilities will include troubleshooting software and hardware issues, managing desktop support, and maintaining network security. Your strong communication skills will be vital in delivering exceptional customer service while assisting users with Microsoft Office and other applications. Join our team to enhance our IT operations and support a productive work environment.
Responsibilities
- Provide technical support to users by troubleshooting software and hardware issues.
- Manage and maintain computer systems, ensuring optimal performance.
- Assist with network connectivity and VPN configurations.
- Utilize Microsoft Office tools to enhance productivity and communication.
- Deliver exceptional customer service while addressing user inquiries and concerns.
- Collaborate with team members to improve IT support processes and documentation.
Qualifications
- Proven experience in technical support and desktop support roles
- Strong knowledge of computer management and networking
- Proficiency in Microsoft Office and software troubleshooting
- Familiarity with VPN and firewall configurations
- Excellent communication skills and customer service orientation
- Ability to diagnose and resolve computer hardware issues
- Experience working with Windows operating systems
Job Type: Full-time
Pay: $31,200.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
- Holiday pay
- Hourly pay
- Overtime pay
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Jacksonville, FL 32225 (Required)
Ability to Relocate:
- Jacksonville, FL 32225: Relocate before starting work (Required)
Work Location: In person
Salary : $31,200 - $55,000