Intake Specialist

About Us!

Lawfty is a company with proprietary technology that generates cases for personal injury lawyers nationwide. Founded by a lawyer and a computer scientist, we sit at the intersection of business, law, and technology. We’re a group of go getters who believe that people can have both fulfilling professional and home lives. We believe in investing in our people. Relationships are of paramount importance and promoting from within is our preference. We believe that colleagues can disagree without being disagreeable and that civility, kindness, and empathy must sit at the core of corporate culture. Most importantly, we believe that with the right people, the opportunities are limitless.

Our organization is seeking an Intake Specialist with strong attention to detail and the ability to work both independently and as part of a team in a remote setting. The successful candidate will coordinate the daily intake of clients at our organization, performing administrative work such as data entry and preparing paperwork for new clients. This is a busy position that requires the successful candidate to manage workflow while also remaining organized and professional. We’ll provide the training and guidance to help you flourish in your role on a tight-knit, supportive and passionate team!

Schedule & Start Date:

Lawfty, LLC is looking to fill the following shifts starting March 3rd, 2025:

Available Shifts (Converted Across Time Zones):

Shift 1 (Monday – Friday)

• Eastern Time (ET): 3:00 PM – 11:00 PM
• Central Time (CT): 2:00 PM – 10:00 PM
• Mountain Time (MT) / Arizona Time (AZ): 1:00 PM – 9:00 PM
• Pacific Time (PT): 12:00 PM – 8:00 PM

Shift 2 (Tuesday – Friday Saturday)

• Tuesday – Friday:
• ET: 1:00 PM – 9:00 PM
• CT: 12:00 PM – 8:00 PM
• MT / AZ: 11:00 AM – 7:00 PM
• PT: 10:00 AM – 6:00 PM

• Saturday:
• ET: 11:00 AM – 7:00 PM
• CT: 10:00 AM – 6:00 PM
• MT / AZ: 9:00 AM – 5:00 PM
• PT: 8:00 AM – 4:00 PM

Intake Specialist Responsibilities:

• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
• Reaching out to clients that are interested in our services (no cold calling)
• Receive and process incoming documents, ensuring accuracy and completeness
• Enter data into document management systems and maintain electronic files
• Answer phone calls and provide excellent customer service with proper phone etiquette
• Transcribe information from various sources and input it into appropriate formats
• Perform administrative tasks such as filing, proofreading, and organizing documents

Intake Specialist Requirements:

• Bilingual (English/Spanish) speaking REQUIRED
• A private, quiet work area free from distractions and background noise
• Have the ability to be very personable and connect with clients
• Respectful and effective communication with both clients and employees of the company
• Candidate must be driven, resilient and persistent
• Organized, ability to manage multiple clients
• Ability to problem solve and when necessary, seek out support
• Driven to always improve and learn
• G-Suite & Slack savvy
• Enjoy working in remote setting while part of a larger team spanning multiple time zones

Experience:

• Previous experience in a call center setting is preferred
• Previous experience in a clerical or administrative role
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Proficient in data entry and working with document management systems
• Excellent attention to detail and accuracy in transcribing information
• Familiarity with proofreading techniques to ensure error-free documents

We offer competitive benefits packages for qualified candidates. If you are organized, detail-oriented, and have strong administrative skills, we encourage you to apply for the position of Intake Specialist.

Job Type: Full-time

Pay: From $16.83 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Overtime

Application Question(s):

• This role offers remote work opportunities, and we kindly request that all applicants have a dedicated, distraction-free workspace for their full shift. Can you confirm if you have a designated work area?
• Kindly indicate which shift you are interested in. Please be aware that failure to complete this section may result in not being considered for the role.
• In this remote role, you will need to have a basic level of computer proficiency. This includes the ability to set up your computer, connect phone, use video chat/Slack, and troubleshoot common technical issues. Do you feel confident in your ability to handle these tasks independently? Please be aware that failure to complete this section may result in not being considered for the role.

Education:

• High school or equivalent (Required)

Language:

• English (Required)
• Spanish (Required)

Location:

• Florida (Required)

Work Location: Remote

Salary : $17