What are the responsibilities and job description for the Training Specialist position at LAWLEY AGENCY, LLC?
Job Description
Job Description
These are the fun damental components of the job :
Coordinate and provide workflow, procedure and system training for staff and new hires
Collaborate on sales and service initiatives and development of tools to measure success metrics and identify training needs across our footprint
Coordinate and communicate departmental appropriate coverage training opportunities and provide training as needed for all associates in department
Create and analyze reports to monitor work flow efficiency, training needs and effectiveness, associate consistency and compliance, and progress for all locations
Maintain internal department communication resources (intranet) for procedures and content
Collaborate with learning & development department and other training specialists
Provide feedback to managers on training progress and performance of associates
Other fun ctions of the job :
Expand and grow in your role when supporting miscellaneous duties as requested
Skills / traits that we value for this role :
Corporate training experience 3 years or more; Insurance experience required
Insurance designations preferred; Property / Casualty License required, or ability to obtain in 6 months
Demonstrated ability to train and mentor associates
Extensive and up to date knowledge of business workflows, processes and procedures
Applied / EPIC experience is preferred; ability to learn, navigate and train on Insurance CRM required
Ability to travel between branch offices on a routine basis
Ability to work well independently and on a team
Incredible attention to detail and organizational skills
Open to continuing education, college degree preferred
Positive attitude, even in a fast-paced environment
A passion to make customers and coworkers feel important and valued
Capability to work quickly and efficiently
Methodical, yet swift decision-making skills
Precise verbal and written communication skills, even under time constraints
A bit about Lawley!
We are not a call center environment
We achieve success by building genuine relationships together, with our teams and clients
We are a family owned insurance broker (nearly 70 years!)
We are deeply committed to the communities we serve and love to get involved
We work hard and play hard!!!
Why Lawley?
Competitive salary and referral bonuses!
Expansive Benefits (Medical, Dental, Vision—and SO many more)
3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
Company 401K contribution received starting Day 1 (for participants 21 years old)
Educational support, career development, and growth opportunities
Job Security (we’ve never had a lay-off, even during the pandemic)
Flexibility, including hybrid schedules! Business hours 8am-4 : 30pm
Comfortable, family-oriented culture, with an emphasis on work life balance
Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
Fulfilling opportunities that align with your career path and our business needs
The compensation range for this position takes many factors into consideration including but not limited to : years of experience / training, skill set, and licenses / designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.
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