CSR - Customer Service Representative

Primary Function:
This is a customer service/sales position. It is very often the first contact point for new customers and a resolution point for complaints.

Essential Duties and Responsibilities:

• Answering incoming customer inquiries: Product knowledge is a must. Respond promptly to phone calls, emails, and live chat messages from potential customers. Take the customer from an informational call to order placing. This includes educating the consumer to enhance sales. Schedule and process orders through the schedule/billing system.
• Responding to dissatisfied customers: Address customer concerns - overcome and resolve issues in a satisfactory matter to both customer and the business.
• Customer relationship building: Establish rapport with customers and maintain ongoing communication – post sales follow up.
• Outbound calls: Reach out to potential customers who have been identified to gain opportunity for a sale.

5. Perform all other duties as assigned.

Our values are non-negotiable. The incumbent must consistently promote and actively embody the qualities of being , a , and maintaining a It is mandatory to be , , and at all times.

Minimum Qualifications/Experience:

· Excellent communication skills: Ability to clearly explain product details/benefits, address customer concerns, and actively listen to customer needs.

· Sales acumen: Understanding of sales techniques, including identifying customer pain points and presenting solutions.

· Customer service orientation: Prioritizing customer satisfaction and providing a positive experience, provide solutions, ensuring company guarantee is being executed. Confidence in addressing customer concerns and overcoming resistance to purchase.

· Product knowledge: In-depth understanding of the company's products or services.

· External Support: Full communication to technicians ensuring all necessary details are provided and supported, including scheduling.

· Software proficiency: Familiarity with customer relationship management software.

Other Qualifications

The physical demands and work environment described here are representative of the conditions that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment, keyboards, and respond to inbound and make outbound calls. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The job requires seasonal overtime occasionally amounting to 10 hour work days.

Work Environment
While performing the duties of this job, the employee is exposed to a typical office environment.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 30 – 55 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Ability to Commute:

• Logan, UT 84321 (Required)

Ability to Relocate:

• Logan, UT 84321: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21