Assistant Property Manager

Company Description

Lawndale Christian Development Corporation, established in 1987 by Lawndale Christian Community Church, is dedicated to holistic community revitalization in the North Lawndale community of Chicago, IL. LCDC focuses on economic empowerment, housing improvements, educational enrichments, and community advocacy to enhance the lives and environments of Lawndale residents.

Our Culture

We are a small non-profit organization in the North Lawndale neighborhood of Chicago, IL. LCDC's culture promotes self-reflection, mutual respect, and healthy relationships. We seek to embody a proactive approach to problem solving relying on defined roles and expectations. We employ a biblical approach to communication and conflict resolution. The culture of LCDC is fast-paced, collaborative, and rewarding.

Who we are looking for

LCDC is seeking a highly organized and detail-oriented Assistant Property Manager to support the daily operations of our property management team. The ideal candidate is proactive, customer-focused, and adept at managing administrative tasks with efficiency and accuracy. This individual will play a key role in ensuring seamless communication with residents, maintaining accurate records, and supporting property managers and Director of Multifamily housing in all aspects of housing operations.

We are looking for a professional who thrives in a fast-paced environment, excels at multitasking, and demonstrates strong problem-solving skills. A commitment to providing high-quality service to residents, a keen eye for detail, and the ability to manage multiple priorities effectively are essential.

Primary Duties:

• Manage the housing waitlist and maintain the pre-application waitlist.
•  Support property managers by contacting pre-applicants and assisting with the leasing process.
• Respond to all resident inquiries and requests, escalating matters to the Property Manager as needed.
• Oversee the input, tracking, and completion of work orders in collaboration with property managers and the Maintenance Supervisor.
• File, scan, and maintain tenant records, ensuring accuracy and compliance.
• Monitor and assist with updating resident files, ensuring all documentation is current.
• Manage calls and resident communications using the provided tablet system.
• Assist potential residents with completing applications, verifying all required documents in a timely manner.
• Support the completion of all required reporting and compliance documentation.
• Input rents, charges, and other relevant financial data into AppFolio.
• Support property managers in scheduling and conducting unit inspections.
• Collect and process rent payments, ensuring accurate records.
• Assist property managers and the Director of Property Management with various assignments as needed.
• Conduct all administrative functions necessary to support the property management office.
• Participate in ongoing training and development to enhance knowledge and proficiency in all aspects of property management.

Please note: This list of responsibilities is not exhaustive. Additional duties may be assigned based on organizational needs.

Preferred Qualifications:

• Associates or Bachelor degree in Business Administration, Real Estate, Property Management, or a related field preferred. A combination of education and relevant experience may be considered.
•  Minimum of 2 years of experience in property management, affordable housing, or a related administrative role.
• Proficiency in AppFolio or similar property management software preferred. Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
•  Excellent verbal and written communication skills, with the ability to interact professionally with residents, staff, and stakeholders.
• Strong customer service skills and commitment to providing exceptional service to residents, addressing concerns with professionalism and empathy.
• Ability to manage multiple tasks, meet deadlines, and maintain meticulous records.
• Problem-Solving: Proactive approach to identifying and resolving challenges efficiently.
• Compliance Knowledge: Familiarity with HUD regulations, affordable housing requirements, and fair housing laws is a plus.
• Ability to collaborate effectively with property managers, maintenance teams, and leadership.

Benefits & Compensation

At Lawndale Christian Development Corporation (LCDC), we value our employees and are committed to providing a comprehensive benefits package that supports their well-being and professional growth. New Hire employees have access to a benefits package following the successful completion of 30 days probationary period. 

•  Medical, Dental, & Vision Insurance Available after the first 30 days of employment.
• 401(k) Program
• Paid Time Off (PTO)- 12 days of PTO .
• Enjoy a paid two-week winter break.
• 10 days of PTO annually.
• Lawndale Christian Fitness Center Membership Discounted membership for employees.
•  Employee Benefits & Discounts Program Access to various discounts and perks.
• Employee Assistance Program (EAP)Confidential support services for personal and professional well-being.

This position is full-time, working Monday – Friday 9am – 5pm.