Customer Care Associate

Join Our Team as a Customer Care Associate at Lawrence Humane Society!

• Position: Customer Care Associate
• Department: Customer Care (Adoptions)
• Reports To: Customer Care Manager
• Classification: Non-Exempt (Hourly), Full-Time
• Salary: $14.00 - $15.00/hour, based on skills and experience
• Schedule: Varies; typically 4-5 shifts per week, including at least one weekend day. Some nights, weekends, and holidays required.

Are you a customer service superstar with a passion for pets and people?

At Lawrence Humane Society (LHS), we believe in finding loving homes for every pet and making every customer experience a great one. Our Customer Care Associates play a vital role in matching animals with their future families while providing exceptional customer service. If you love working with people and animals in a fast-paced, team-oriented environment, this could be the perfect opportunity for you!

About Us:

Lawrence Humane Society is on a mission to nurture the human-animal bond by providing shelter, care, and advocacy for vulnerable animals. We believe in supporting pet owners in crisis and recognize that pet homelessness impacts our entire community. Our culture emphasizes compassion, innovation, and excellence, and through our various services, we support over 6,000 animals each year. Through field services, supportive programs, and shelter services, our nonprofit organization supports 6,000 animals each year.

What You’ll Do:

• Greet and assist visitors, providing top-notch customer service.
• Counsel potential adopters to help them find their perfect pet.
• Educate adopters on pet care, medical needs, and behavioral considerations.
• Process adoptions, payments, and donations.
• Handle animals of all sizes and temperaments safely.
• Maintain a clean and organized shelter environment.
• Accurately track animal information using our database.
• Answer inquiries via phone and direct calls as needed.
• Support and guide volunteers working in applicable areas.
• Represent LHS with professionalism and compassion.
• Adhere to all safety and disease prevention protocols.

What We’re Looking For:

• Passion for People and Pets: You enjoy working with animals and engaging with the public.
• Customer Service Excellence: You provide outstanding service and build positive relationships.
• Great Communication Skills: You can clearly and compassionately guide adopters through the process.
• Problem-Solving Ability: You can assess situations and find the best solutions for adopters and animals.
• Team Player Mindset: You thrive in a fast-paced, team-oriented setting.
• Strong Attention to Detail: You accurately manage records and follow processes.
• Adaptability & Accountability: You can shift focus when needed and stay committed to team goals.
• Basic Computer Skills: Familiarity with Google applications, Microsoft Office, and database systems.

What You Should Know About the Work Environment:

• You’ll be working directly with animals, including handling dogs, cats, and small mammals. You'll be working with lots of people, too!
• You’ll need to lift up to 50 lbs and handle animals up to 150 lbs with assistance.
• Work will take place in a shelter setting with exposure to loud noises, strong odors, cleaning chemicals, and outdoor elements.

Requirements:

• Must be 18 years or older.
• High school diploma or equivalent.
• Prior customer service experience is required.
• Bilingual/multilingual skills and/or animal handling knowledge are a plus!
• Experience in animal care, sheltering, veterinary medicine, or human services is highly desirable.
• A valid driver’s license and safe driving record may be required.

Why Join Lawrence Humane Society?

We are a passionate team dedicated to animal welfare and making a difference in our community. At LHS, you’ll find a supportive, mission-driven environment where every day brings a chance to change lives—both human and animal!

Ready to be a part of something meaningful?

Apply Todayto start your journey with Lawrence Humane Society! Learn more at https://lawrencehumane.org/ourteam/#employee

The Lawrence Humane Society believes that our organization is strengthened by the diversity of our staff. The Lawrence Humane Society encourages applications from people of all cultures, backgrounds, and experience. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $14 - $15