What are the responsibilities and job description for the Computer Support Technician position at Lawson State Community College?
Position Summary
The Computer Support Technician is responsible for providing technical support in the installation, operation, and maintenance of hardware, software and peripheral equipment. Addresses a wide variety of applications often involving low to moderate-level complex issues, working under general supervision while assisting with network support and technical assistance to all institution personnel. Technical skills and quality customer service skills are essential to success.
Salary Schedule: E2-03 ($45,220 - $62,710 )based on experience
This position is on a non-tenure track and is ineligible for non-probationary status due to finite funding and duration as provided in Alabama Code 16-24C-4(3)(b).
Essential Duties and Responsibilities
- Responds promptly with quality customer service to all users via the Help Desk calls and tickets; provides technical support for student devices and loaner devices.
- Install personal computer hardware and software including unpacking, testing, transporting to user site, and interfacing to network and/or main computer system.
- Troubleshoots and assists users with issues involving specific applications; assists in identifying computer software and hardware malfunctions and in initiating corrective action to maintain workflow.
- Analyzes and resolves workstation, application and server-related problems.
- Updates desktop software/applications; maintains documentation on installed applications.
- Recommends preventive maintenance procedures to insure quality performance and detects early warning signals; institute corrective action where required, within the scope of knowledge and authority.
- Maintains confidentiality concerning the information being processed, stored or accessed by the network
- Functions in a team-oriented, collaborative environment, supporting and assisting faculty, employees, and students.
- Installs, maintains, and upgrades workstations, classroom technology, and peripheral hardware and software.
- Tests existing or new utility programs and routines.
- Maintains an up-to-date knowledge of the various software, industry trends and related changes.
- Applies OS patches and upgrades regularly.
- Upgrades administrative tools and utilities.
- Establishes priorities to ensure deadlines are met.
- Adheres to local, state, and federal policies and procedures.
- Attends staff and employee meetings, professional development, orientation activities, professional development, graduation, and other functions.
- Performs other duties as assigned by the supervisor, President or designee.
The Computer Support Technician will be expected to work a flexible schedule which may include day, evening, night, and weekend hours. This job description is a general statement of required major duties and responsibilities performed regularly. This job description and specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties, as may be required by their supervisor.
Qualifications
- Associate’s degree in a technology-related field from a regionally accredited institution plus one year of work experience
- Exceptional interpersonal skills, with a focus on listening and providing optimal customer service
- Demonstrated computer skills (hardware, software, computer logic, etc.
PREFERRED EDUCATION, STANDARDS, AND TRAINING:
- Bachelor’s degree in a technology-related field from a regionally accredited institution
- Technical certifications
- Experience working in an educational setting
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Individuals must possess the knowledge, skills, and abilities listed below or can explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, by using some other combination of skills and abilities.
- Maintains ability to communicate with diverse peer groups and clientele.
- Agrees to work occasional irregular hours on both campuses and participates in some travel.
- Establishes and maintains effective working relationships with all cultures and populations the college serves.
- Demonstrates experience and/or willingness to learn and use state-of-the-art technology.
- Develops and maintains an attitude of service towards students, coworkers and others.
- Presents a positive and professional image when representing the college.
- Safeguards confidential information for intentional and unintentional disclosure.
- Knowledge of remote desktops and remote assistance.
- Analyze information and evaluate results to choose the best solution and solve problems.
Application Procedures/Additional Information
A complete application packet consists of:
- A cover letter
- An Online application
- A current resume
-
A copy of all post-secondary transcripts identifying the applicant, institution, and date degree conferred.
- If employed, all official transcripts must be received in the Office of Human Resources prior to the employment start date.
EEOC, E-VERIFY, AND BACKGROUND CHECK STATEMENTS:
Lawson State Community College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.
Lawson State Community College will make reasonable accommodations for qualified disabled applicants upon request.
In accordance with Alabama Community College System Policy and Guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Lawson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.
ADDITIONAL INFORMATION:
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to awarding.
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
15 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II – Pays 6.20% monthly. State matches 12.60% (effective 10/01/24)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 13.57% (effective 10/01/24)
Tier II- Pays 7.20% monthly. State matches 12.60% (effective 10/01/24)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA.
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
- Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.
Tobacco Usage Premium
- Member $ 50
- Spouse $ 50
Salary : $45,220 - $62,710
