What are the responsibilities and job description for the Customer Support Engineer position at LayerZero Power Systems Inc?
Job Description
Job Description
Description : About Us
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision, and semiconductor manufacturing sectors.
LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description :
The Customer Support Engineer is responsible for providing high-quality technical support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering solutions to customer problems. A successful candidate will have strong problem-solving skills, a solid understanding of LayerZero products and services, and a commitment to delivering excellent customer service.
Requirements : Customer Support :
- The position will mostly interface with Customer Support Technicians (CST) for issues that require in-depth product knowledge.
- Respond promptly to CSTs’s inquiries, providing assistance via email, phone or chat tools.
- Troubleshoot and diagnose technical issues related to LayerZero products or services.
- Escalate complex issues to appropriate teams (e.g. SW, R&D, Electrical, Mechanical).
- Provide step-by-step guidance to customers directly or through CSTs for resolving technical issues.
Issue Resolution :
Product Expertise :
Customer Communication :
Collaboration :
Experience & Skills :
Education :
What We Offer :
Why You Will Love Working with Us :
LayerZero will provide equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability, marital status, ancestry, or status as a veteran, as defined and required by law. This policy applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable national, state, and local laws (i.e. Civil Rights Act, Human Rights Act, European Convention on Human Rights).
