The Spirit of the Position :
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.
You are :
- Dynamic. You're charismatic, energetic, and happy to help however you can.
- Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
- Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
- Proficient in basic computer skills in the parking revenue control system
- Able to work with or without supervision
- Able to communicate professionally and effectively.
- Open to feedback, differing opinions, and other points of view.
- Timely and demonstrates a sense of urgency.
- Excellent team building and interpersonal skills.
- A team player who can help motivate your team.
What will I do?
Greet customers by name, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop rapport with the customer base.Assist customers in lobbies, lanes, and the parking office; help direct traffic.Promote good customer relations by consistently providing premier customer satisfaction with a friendly, can-do attitude.Add / delete accounts and key in required information from monthly parking revenue control system applications.Assist with cashiering functions as needed.Oversee general maintenance of the garage, such as sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.Maintain and repair any malfunctioning parking equipment to ensure appropriate customer access.Complete other related duties as assigned.Education :
High school diploma or GED preferred but not required.Strong customer service experience.Cash handling experience is preferred but not required.Parking industry experience is preferred but not required.Skills :
Willingness to be flexible and work multiple facility locations.Ability to handle challenging and, at times, emotionally charged situations.Ability to speak, read, and comprehend the English language.Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).Physical Demands :
Willingness to work in the elements - heat, wind, snow, rain, etc.Ability to lift, push, and pull at least 10 pounds.Ability to stand, walk, and run for extended periods.Ability to bend, stoop, squat, and lift frequently throughout a shift.The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties / functions.
Benefits :
Team AtmosphereGrowth OpportunitiesPay Activ - On-demand access to earned wages; get up to 50% of your earned wages immediately!Paid training : No experience? We have you covered!Free company uniformThe following programs are available to help support you, free of charge.
Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.Employee Assistance Program (EAP) you and eligible household members have 24 / 7 access to confidential counseling.Smoking Cessation ProgramAdditional Full-Time Benefits :
401kMedical, Dental, VisionPaid time offShort Term & Long-Term DisabilityAfter six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.FLSA Status : Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.
