Part-Time Customer Service Representative - Pediatrics

Hiring Department: Pediatrics

Location: Chicago, IL USA

Requisition ID: 1031314

FTE: 0.50

Work Schedule: 7am-3pm, 3pm-11pm, 11pm-7am with rotating weekends

Shift: Flex Evenings

# of Positions: 1

Workplace Type: On-Site

Posting Close Date: 4/4/2025

Salary Range (commensurate with experience): $27.46 - 29.72 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits .

Position Summary

Reporting directly to the Patient Care Director, PEDS/PICU Unit, the Customer Service Representative will perform Intermediate level customer service functions under general supervision within their unit. This includes greeting patients, answering/routing telephone calls, ordering supplies and other administrative/customer service duties.

Duties & Responsibilities

• Adheres to UI Health Code of Conduct.
• Adheres to Nursing's time, overtime, and standards of performance.
• Complies with University Health Services TB, flu compliance, and other mandatory requirements.
• Completes required orientation program and unit-specific competencies.
• Participates in organizational, departmental, and shared leadership activities; supports department and unit.
• Greet and screen all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU. Takes messages for unit personnel and routes to appropriate parties.
• Answer door and buzz staff into unit; Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently.
• Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested.
• Perform clerical and customer service duties.
• Schedules appointments, consults, and other follow up care for patients
• Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged.
• Performs other related duties as assigned.
• Work in both Pediatrics and Pediatric Intensive Care Unit depending on staffing needs
• Perform other related duties and participate in special projects as assigned.
  
  

Minimum Qualifications

• High school diploma or equivalent
• Any one or combination totaling three (3) years (36 months) from the following categories:
• college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
• responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
  
  

Preferred Qualifications

• Receptionist and/or customer service experience in a hospital setting
• Ability to communicate effectively in verbal and written form
• Knowledge of customer service protocols, including complaint management and customer satisfaction techniques
• Skill in use of word processing and other appropriate software products and applications
• Ability to work effectively and pleasantly with patients, physicians, nurses, administrative, and support staff
  
  

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation