What are the responsibilities and job description for the Lead Ambassador position at LAZ Parking?
Immediately Hiring Ambassadors
Are you a team player who likes to have fun while you work? Do you enjoy meeting people and sparking conversations? If so, then we want YOU to join our LAZ family! We are an employee first company who care about you and what you think!
Why LAZ Parking?
- Immediately Hiring!
- Team Atmosphere
- Growth Opportunities
- Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
- Paid training: No experience? We have you covered!
- Free company uniform
The following programs are available to help support you, free of charge.
- Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
- Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
- Smoking Cessation Program
The Spirit of the Position:
The Event Staff members are the frontline personnel responsible for greeting, engaging and interacting with all customers attending events (sporting events, music concerts, etc.).
Job Duties & Responsibilities:
Lot / Facility Operations:
- Screening of event traffic as assigned.
- Processing of event passes, credit card transactions as assigned.
- Direction of event and transient traffic as assigned.
- Setup/tear down of all event signage and equipment.
- Ensuring that all facilities are swept free of debris following the completing of an event.
Customer Service:
- Promote good customer relations by consistently providing exceptional customer service with a professional and friendly demeanor, positive attitude, and willingness to help at all times.
- Resolve customer service issues or questions as needed or refer the situation to a supervisor for resolution.
- Meet and greet each customer with courtesy and great customer service.
- Understand how to handle the different types of customers and where to direct them.
Skills:
- Adhere to dress code – Must be able to work outside in any weather conditions (rain, snow, wind, heat, etc.) and be able to continuously stand for extended periods of time (3-6 hours)
- Follow all safety standards.
- Communicate with management, supervisors and traffic directors.
- Expedite the traffic flow in a timely fashion.
- Ability to communicate professionally and effectively.
- Ability to speak, read, and comprehend the English language.
- Must be open to feedback, differing opinions and other points of view.
- Demonstrates a sense of urgency and timeliness.
- Demonstrate the ability to seek improvement.
- Excellent teambuilding and interpersonal skills.
Experience:
- 6 months in a customer service role
- Experience handling cash, conducting monetary transactions.
- Parking industry experience is preferred but not required.
- Previous experience working in outdoor/extreme weather conditions preferred.
Other Assigned Duties:
- Reporting of all incidents in accordance with company policies
Physical Demands:
- Ability to lift, push and pull at least 25 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to work all Events as scheduled.
- Ability to lift, push and pull at least 25 pounds.
- Ability to stand, walk and run for extended periods of time.
- Ability bend, stoop, squat and lift frequently throughout a shift.
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to work all Events as scheduled.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.
