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Lazy Dog Family, LLC is hiring : Hawaii - Graphic Designer / Specialist 1, Sales

Lazy Dog Family, LLC
Honolulu, HI Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 6/10/2025

Hawaii - Graphic Designer / Specialist 1, Sales Development

Thursday, March 6, 2025

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

PRIMARY RESPONSIBILITIES : Under general direction of Assistant Manager, Sales Development department, execute policies and procedures set forth by company management. Sell, plan, develop, and coordinate new revenue sources. As a Graphic Designer, create visual designs for posters, books, product packaging, and other two-dimensional media. Enhance and refine designs to be more visually appealing and impactful based on client requests. Graphic designers are involved in a wide range of tasks, from conceptualization to final production.

Essential Functions

  • Graphic Design (30%) : Meet with clients to gather conceptual information, target audience, and client requirements to develop a clear vision of the project. The designer plays a crucial role in providing expert advice based on their professional knowledge.
  • Based on client requests gathered during initial discussions, create the design, working independently or collaborating with illustrators or other team members.
  • Upon design completion, present to clients for feedback. Multiple design variations are often provided to align the final product with the client’s vision.
  • Make adjustments based on client feedback. Once the final version is approved, the design is officially delivered.
  • Event Management (50%) : Plan, arrange, and manage events and promotions tailored to client requirements to ensure project success. Create implementation plans and reports for events and promotions aligned with client requirements.
  • Manage own clients (partners) assigned, respond to inquiries, resolve issues and concerns, and sell JTB products and services to generate profit.
  • Update JTB Hawaii, Inc. corporate website and other platforms to promote services and compile relevant data for research and marketing purposes.
  • Provide promotional services, corporate PR advertising, and creative services to generate business.
  • Inter-Departmental Coordination (10%) : Update and maintain optional tour / omiyage tariff data in various in-house computer systems. Provide tariff data and information to relevant sections and Japan offices.
  • Update contract information and distribute to relevant departments. Create various tables and codes for products.
  • Analyze, support, and resolve work problems.
  • Support services for JTB Japan Group, providing locally available services.
  • Communication and Quality Control (10%) : Communicate with departments to resolve customer claims and complaints. Process charge waiver requests and establish a viable communication network with business partners.
  • Coordinate with other departments for the promotion and development of new programs.
  • Collaborate with other divisions on events organized by the company.

Secondary Functions :

  • Process charge waiver requests.
  • Assist other departments during peak periods as required.
  • Pick up and deliver documents, tour brochures, etc.
  • Perform other duties as assigned.
  • Knowledge, Skills, and Abilities :

  • Associate’s degree or commensurate years of experience.
  • 2-3 years’ work experience in sales or graphic design.
  • Effective communication skills in English and Japanese.
  • Knowledge of Hawaii’s tourism infrastructure and business concepts.
  • Proficient in basic computer systems and software.
  • Excellent customer service skills.
  • Able to work independently and collaboratively.
  • Problem-solving and conflict resolution skills.
  • Basic math skills.
  • Valid Hawaii driver’s license with clean abstract.
  • Working Conditions :

  • Normal business hours : 8 : 00 AM to 5 : 00 PM, Monday through Friday, with possible weekends and holidays.
  • Overtime may be necessary with prior management approval.
  • Regular attendance at the workplace is required.
  • Work in a large, open office environment.
  • Travel to various locations may be required.
  • Equipment Used :

  • In-house computer system, personal computer, printers, standard office equipment.
  • Physical and Mental Demands :

  • Constant – vision; frequent – sitting, standing, walking; occasional - pushing, running, stair climbing.
  • Communication Demands :

  • Constant communication with co-workers, customers, and vendors.
  • JTB Hawaii, Inc. is a drug-free workplace and an Equal Opportunity Employer.

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