What are the responsibilities and job description for the IT Support Technician position at Lazydays RV SuperCenter, Inc.?
Overview
Lazydays RV is looking for an experienced IT Support Technician to join our growing team!
Why our Teammates Choose Lazydays:
- Paid training New Hire training
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities- the growth of our teammates preserves our culture!
- Sponsorships in our local communities—ways for you to get involved
- Paid OEM Training
Summary: This position is responsible for performing IT technical desktop support on property. This includes but is not limited to installing software/hardware, troubleshooting equipment and connections in offices/training rooms.
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Interface between IT and the Lazydays' user community for reporting trouble incidents via telephone, e-mail, web or walk up.
- Take IT support calls and log issue into incident management system.
- Diagnoses basic hardware and software problems.
- Refers more complex questions to appropriate subject matter expert.
- Creates purchase requisitions for IT department and maintains parts/supply pool.
- Proactively seeks improvements to processes and/or systems, and suggests them.
- Provide support for cell phone fleet.
- Assists cross-train teammates and become cross-trained to assist team.
- Attend all company required meetings
- Understanding of internal control concepts and processes to mitigate risks.
- Additional responsibilities as requested or required.
Qualifications
QUALIFICATIONS AND EXPERIENCE:
- 2 years of previous helpdesk experience in a Windows Microsoft environment required.
- Ability to multi-task and prioritize incoming requests in a fast changing high-volume environment.
- Adaptability and ability to work in a team.
- Must have excellent customer service and communication skills, both verbal and written.
- Ability to maintain composure during stressful situations, and work thoroughly and quickly under pressure.
- Must be flexible and open to changes in procedures.
- Ability to speak, read, write and comprehend English.
EDUCATION:
- High school diploma or equivalent.
- Certifications: A , Network , or MCP.
