IT Support Technician

About NexTech Solutions LLC

NexTech Solutions LLC is a leading provider of advanced technology solutions and services, specializing in the defense and security sectors. We are committed to delivering cutting-edge solutions that support our nation’s most critical missions. Our work within the Department of Defense community enables us to deliver exceptional value and innovation.

About this Position:

NexTech Solutions LLC is seeking an experienced IT Support Technician to join our dynamic team, supporting critical missions within the defense and security sectors. The successful candidate will play an integral role in ensuring the seamless operation of computer systems, network infrastructure, and specialized equipment for our clients. This position involves providing exceptional technical support, troubleshooting hardware and software issues, and maintaining essential IT serves for various systems and devices.

Responsibilities:

• Respond to computer users inquiries and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
• Receive, log, route, resolve, and conduct follow-up reporting on trouble calls and help desk tickets.
• Provide technical guidance on the installation, operation, and troubleshooting of computer hardware and software.
• Provide technical hardware assistance on desktops, laptops, mobile devices, printers, scanners, routers, switches, firewalls, wireless access points/controller and other specialized computer equipment.
• Lead and/or assist in the implementation of patches/upgrades for systems across the enterprise, ensuring the IT baseline infrastructure is consistently optimized, facilitating uninterrupted business processes in accordance with Service Level Agreements (SLA), and stakeholder missions.
• Create and maintain vital IT-related documents, including system configurations, network diagrams, and security policies.
• Utilize logging and discrepancy reporting tools for effective anomaly tracking, data mining, and historical reference.
• Manage local user access controls and permissions for IT resources, both on cloud services and on-premises systems, upholding the integrity of sensitive data.
• Operate enterprise management software and concepts, including but not limited to, Microsoft Intune, NinjaOne, Arista Wireless Controller, pfSense, Azure Active Directory, and other specialized device management systems.

Requirements

• High School Diploma
• 2 years’ experience
• US Citizenship
• Professional, strong multi-tasker
• Proficient in IT support, including knowledge of TCP/IP protocols
• Strong analytical skills to diagnose and solve technical issues efficiently
• Familiar with computer hardware components and troubleshooting techniques

Preferred:

• Technical Certifications: A , or Security , or Network
• Microsoft Visio network documentation experience
• Experience in supporting Mac OS and iOS devices

Summary

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $50,000 - $75,000