What are the responsibilities and job description for the Service Advisor position at Lazydays RV SuperCenter, Inc.?
Overview:
SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
Why our Service Advisors Choose Lazydays:
Lazydays RV is looking for RV Service Advisors to join our growing team!
SUMMARY: This position is responsible for communicating repairs with insurance and retail customers and processing repair orders for all service repairs performed.
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
Why our Service Advisors Choose Lazydays:
- Aggressive performance Based Pay Plans
- Paid training
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities- the growth of our teammates preserves our culture!
- Sponsorships in our local communities—ways for you to get involved
- Paid OEM Training
ESSENTIAL JOB FUNCTIONS:
- Meet & Greet daily appointments as needed
- Perform detailed write-up of customer’s concerns.
- Inspect all incoming coaches for existing physical damage, and note as required, with customer’s signature.
- Have customers sign a liability disclosure form on all coaches coming in for service.
- Obtain or write necessary estimates of needed repairs.
- Handle paperwork by warranty/retail procedures.
- Obtain customer credit card information for all retail repair orders, before work is started.
- Maintain communications with the Service Manager and customers; keep customers informed on the status of repairs.
- Perform quality control checks on finished coaches, assuring completion of repairs and cleanliness.
- Return all phone messages promptly.
- Keep all paperwork and repair orders current.
- Go over all completed paperwork personally with the customer upon pickup.
- Assure the customer receives an invoiced Repair Order (RO).
- Assure that all necessary documents are signed and payment arrangements made, at or before pickup.
- Prepare required reports.
- Pre-invoice all service repair orders and ensure customer’s keys and paperwork are delivered to the cashier
- Ensure all documentation is provided when required – either by manufacturers or company process
- Review, book, and pre-invoice all stock unit tickets, delivery repair orders, and service repair orders to estimators
- Add jobs to open repair orders as needed by advisors, techs, and delivery managers. All service coordinators are cross-trained and can fill in when needed – either at satellite locations or as sublet coordinators.
- Attend all company-required meetings and training.
- Additional responsibilities as requested or required.
QUALIFICATIONS and EXPERIENCE:
- Valid Driver’s License issued by worked-in state and clean driving record to meet insurance requirements
- Professional in appearance and conduct.
- Excellent time management skills; ability to multitask and re-prioritize as needed.
- Ability to resolve problems with minimal supervision/direction.
- Ability to read and comprehend instructions and information.
- Trainable in vehicle mechanical/technical operations.
- Sales and Quality Assurance experience preferred.
- Must have excellent customer service and communication skills, both verbal and written.
- Ability to speak, read, write and comprehend English
