What are the responsibilities and job description for the Delivery Shop Foreman position at Lazydays RV?
POSITION SUMMARY: This position is responsible for overseeing all operations of the CLD Service Shop.
ESSENTIAL JOB FUNCTIONS:
Assess technician skills and abilities and dispatch work accordingly
Effectively monitor and adjust workflow to ensure efficient daily throughput
When necessary coordinate work flow with other departments to ensure on time delivery and customer expectations are achieved.
Monitor monthly trends to delivery goals and manage/lead team to achievement
Continually develop and train technicians through ongoing coaching, guidance and feedback
Ensure the shop is clean and organized daily and monitor the location and care of shop tools.
Meet with Delivery Manager and Delivery Advisors twice daily to provide status updates on progress of deliveries and overall shop operations.
Support Shop Manager with hiring, training, motivating, counseling, and monitoring the performance of all service department techs.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Handle customer complaints.
Direct technicians on proper document processing.
Follow up on parts department orders to ensure parts availability.
Attend all required training and company meetings
Additional responsibilities as requested or required
QUALIFICATIONS and EXPERIENCE:
One year of supervisor experience preferred
ASE certification preferred
Valid Driver’s License and clean driving record.
Ability to effectively handle multiple tasks simultaneously during high pressure situations
Ability to read and comprehend instructions and information
Must have excellent supervisory and managerial skills
Must have excellent customer service and communication skills, both verbal and written.
Ability to speak, read, write and comprehend English
EDUCATION:
High School Diploma or equivalent
