What are the responsibilities and job description for the Warranty Writer position at Lazydays RV?
SUMMARY:
This position is responsible for processing warranty claims to manufacturers, suppliers and extended warranty companies as required. Provide support and direction to internal partners as to documentation required to maximize warranty results.
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Negotiate with manufacture warranty department and 3 party warranty companies’ claims adjusters.
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Stay up to date on a variety of warranty contract details and manufacturer warranty policies
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Develop working relationship with manufacturer’s warranty department personnel.
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Keep abreast of laws governing warranty work and claims
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Research, gather and prepare necessary information to substantiate warranty claim and provide timely submission to manufacturers and 3 party warranty companies.
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Effectively facilitate ongoing flow of information between various stakeholders, to include manufacturers, customers, claims adjusters and service department.
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Manage warranty claim through the approval process to ensure payment
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Overcome any obstacles preventing claim form being approved and paid in full, to include negotiation, follow-up and resubmittal when necessary.
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Prepare supplemental claims packages and submit with supporting information to substantiate claim.
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When necessary escalate trouble claims to the Warranty Manager
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Prepare and submit all warranty claims in the time frame allowed by the manufacturer.
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Pulls parts by vendor for return shipping to manufacturer.
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Attend all company required meetings.
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Additional responsibilities as requested or required.
QUALIFICATIONS AND EXPERIENCE:
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Ability to speak, read, write and comprehend English
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Must have excellent customer service and communication skills, both verbal and written.
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Prior warranty experience preferred
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RV knowledge preferred.
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Must be detail oriented.
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Ability to use all electronic office and productivity tools.
EDUCATION:
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High school diploma or equivalent.
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