What are the responsibilities and job description for the Customer Care Specialist position at Lazydays Support Services LLC.?
ESSENTIAL JOB FUNCTIONS:
- All duties for CCS1
- All duties for DOD Coordinator
- Review of all pending sales opportunities
- Process paperwork for retail units
- Cashier retail unit, cash deposits and payments
- Review delivery tickets with customers as required
- Meet and Greet customers in the department
- Handle incoming calls and customer request as necessary
- Create, add, review, pre-invoice & invoice repair orders
- Reconciliation of accounts, cash drawers
- Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
- Perform all essential opening and closing duties
- Additional responsibilities and duties as requested
QUALIFICATIONS / EXPERIENCE / PROFICIENCY STANDARDS:
- At least 2 years’ customer service experience
- Cash handling experience
- Excellent customer service skills
- Excellent communication skills
- Excellent time management skills
- Must have good interpersonal skills
- Ability to read, write, comprehend English
- Dependable & Detail Oriented
- Ability to multi-task and re-prioritize as needed
- Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
- Knowledge of company software
- Ability to remain calm in a fast paced, stressful environment
- Ability to work 8AM – 8PM Sunday – Saturday (hours will vary)
- Accurate typing skills, 35 words per minute or more
- High School Diploma or equivalent
- Flexibility to cover changing work schedules as needed
