Regional Sales & Relationship Manager

Position Description

Regional Sales and Relationship Manager  

Identifying Information:

Department: Business Development, Business Banking, Retail and Commercial

Reports To: Kyle Dobbins, Director of Business Banking and Business Development

Location: Chillicothe to Washington Court House

Status: Full-Time Salaried Exempt  

Position Purpose:

LCNB National Bank is seeking a Regional Sales and Relationship Manager to join our Business Development and Business Banking Department. This position is primarily responsible for assisting with business development and customer acquisition of loans and deposits in the business banking, commercial and retail areas. This role is responsible for assisting Branch Staff, Commercial Loan Officers and Mortgage Loan Officers with relationship development, lead sourcing and cross servicing. The Regional Sales and Relationship Manager will work closely with the Directors of Business Banking and Consumer Lending, as well as Branch Administration and the Consumer Lending Team to serve as resource, coach, trainer and advocate to the Branch Staff and all Lenders. Including the positive development and encouragement of the relationships with Branch Staff, Business Partners, assigned Market Leaders, Customers and Business Owners for the benefit of growing the Bank as a whole.   

Essential Duties and Responsibilities:

·      Develop and generate loan and deposit opportunities in the assigned Market

·      Assist in the coaching and training of branch personnel in the areas of client acquisition, lending and overall business development with the use of LCNB created material and strategies

·      Coach and train retail lending personnel techniques to develop and acquire new loan and deposit opportunities

·      Master the Bank’s loan operating system

·      Communicate with and facilitate processes will all parties in the organizational process

·      Operate within a team environment and effectively communicate with customers, lenders, processors, closers and underwriters

·      Maintain a high level of customer satisfaction (internal/external)

·      Assist in effectively resolving any customer complaints or concerns voiced

·      Manage time and business development activities at a high level

·      Additional duties as assigned

Required Qualifications/Education/Experience:

·      10 years of experience Business Development, Sales, Management, Underwriting, Coaching and Training

·      Proficient in current business development techniques and strategies 

·      Bachelor’s Degree or equivalent experience or formal training

Desired Competencies/Skills:

·      Ability to work independently, self-motivated

·      Ability to positively translate complex subjects to others

·      Ability to work effectively with others to achieve desired results

·      Positive oral and written communication skills with internal and external customers

·      An active listener and communicator; seeks to understand the perspective of others before making decisions that will affect others

• Strong work ethic; ability to work overtime as necessary to achieve desired results
• Leads by example

·      Strong presentation skills and ability to teach and train business development and loan concepts and principles

·      Leadership skills, in depth knowledge of Retail, Business Banking and Commercial loans and credit

·      Strong communication skills as well as community outreach and public speaking

·      Strong computer skills (Loan Operating Systems, Adobe, Microsoft Windows Office Products, etc.)

Working Conditions:

·      Ability to work outside the office 50% of the time

·      Ability to travel to and from bank offices and third-party locations  

·      Must be able to travel 50% of the time

·      Ability to remain in a stationary position up to 50% of the time

·      Ability to lift and carry up to 10 lbs.

·      Occasionally move/traverse to access files and equipment

·      Constantly operates a computer and other office equipment

Compliance Statement:

The associate is responsible for meeting all compliance requirements imposed on LCNB National Bank by State and Federal law and regulations, as well as all related LCNB National Bank policies and procedures. Incumbent must be able to perform the essential functions of the position with or without reasonable accommodation. Equal Opportunity Employer/Disability/Veterans.