Account Manager II

Description

Company Summary 

LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA – with offices in New Braunfels, TX and Fenton, MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. 

Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs. 

LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register.

Position Description 

Account Manager II 

Position Summary  

The Account Manager performs inside selling activities to existing LCPtracker, Inc. clients, upsell opportunity generation and general account management duties for LCPtracker’s primary product line, LCPtracker Pro, along with supplementary product suites. This position reports to the Manager of Account Management. 

Primary Duties and Responsibilities 

• Manages the sale of products or services for assigned existing clients, and provides quality service to the client that enables the organization to meet the client's expectations 

• Communicates frequently with client, replies to questions, recommends products or services, and handles client concerns 

• Provides relationship management, escalation management, and technical advisement, playing a major role in existing (recurring) customer facing activities  

• The Account Manager will need to build relationships with existing clients to encourage and up sell repeat business opportunities. 

• Sales prospecting (for increases/upsells) via multiple activities such as emails, sales calls, web presentations, networking 

• Promotion of LCPtracker products 

• Preparation of with the development of proposals, respond to written questions/client requests, and conduct web and occasional face-to-face sales presentations for existing customers 

• Create a pipeline of renewals and upsells sufficient to meet quarterly/annual quota requirements 

• Meticulously utilizes CRM system and computer hardware/software to enhance productivity 

• Manage customer renewal process including contracting, contract negotiations and facilitation with sales leadership, legal, and customer success teams 

• Participate in some local, regional, or national trade shows and educational conferences. 

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Core Competencies 

• Confidentiality: This role may be privy to confidential and/or sensitive information. Must demonstrate integrity in maintaining confidential and sensitive information and strict adherence to organizational policies and procedures. 

• Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of people, frequently exchanging information about office operations. 

• Time Management: Must manage their own time, using an electronic calendar in an email program to set meetings, to request others to attend and to coordinate their responses. Responds to requests for attendance at various meetings. 

• Technical Capacity: Proficiency with many kinds of office equipment, software, and technology that is used or managed. 

• Initiative and Proactivity: Correctly anticipates a need, volunteers readily, and acts without being told to do so. Brings new ideas to the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. 

• Drive for Results: Is goal-oriented; maintains focus on the objective. 

• Problem Solving, Personal Judgment: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback. 

• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance. 

Education and Experience 

• Bachelor's degree or relevant experience 

• Intermediate knowledge and ability to apply practical solutions to assigned and related products;  SME for assigned primary product;  intermediate knowledge and understanding of the industry and mid-market to large customers for assigned products. Meet or exceed assigned KPIs and revenue goals. 

Work Environment 

This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

Physical Requirements 

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms. 

Ability to lift and move up to 25 pounds. 

Position Type and Expected Hours of Work 

This is a full-time non-exempt position. Days/hours worked are generally M-F during regular business hours on a 4/10 work schedule.  However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand. This position is onsite at our Fenton, MI office 15173 North Road

Travel 

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat.  Attendance at our annual User Conference as assigned.  

LCPtracker participates in the E-Verify Program. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States. View the attached notices, available in English and Spanish, for important information regarding the E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)

LCPtracker, Inc. is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment, LCPtracker will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the LCPtracker Human Resources Department at HR@lcptracker.com. 

Qualifications

Salary : $24 - $29