LMS Coordinator

Description

Position Description

LMS Coordinator

(Learning Management System Coordinator)

Position Summary

This position will work to update, create, and produce materials for the purpose of assisting to train LCPtracker clients, end users and internal staff, via our LMS platform and Knowledge Center.

Primary Duties and Responsibilities

• Manage LMS platform
• Maintaining product data on LCPtracker Academy and the Knowledge Center
• Respond to LCPtracker Academy Questions via email/phone. These come in from Support/Marketing/Sales or External users.
• Promo Code creation and monitoring.
• Contact Docebo/Fresh Desk with Support Questions.
• Updating Learning Plans (video edits, Audio edits, Power point edits)
• Creating and running reports to monitor users, completions, transactions. Etc.
• Onboarding new employees with LCPtracker Academy information.
• Problem solving
• Collaborating work
• Testing and creating new ideas
• Contact with Accounting team for Invoices and payments in Stripe
• Support the Manager with monthly product and opportunities sales reports
• Keeping up to date with Docebo/Fresh Desk updates
• Assisting with content creation

Key responsibilities

• Working with the relevant Manager, manage and update the resource planning system, to ensure the product data and information is current and accurate.
• Working with the relevant Manager, set up all new product ranges in the system to support the New Product Introduction process in line with the Project timescales.
• React promptly to all system updates & maintenance requests from the Manager and Production team
• Ensure all new data entered into the resource planning system is accurate and consistent in its format
• Work with Customer Care and the Production team to discuss continuous process improvement.
• Manage and remove obsolete products/options.
• Check product data entry input daily by external and internal users.

Core Competencies

• Confidentiality: This role may be privy to confidential and/or sensitive information. Must demonstrate integrity in maintaining confidential and sensitive information and strict adherence to organizational policies and procedures.
• Communication Proficiency: Uses friendly and proficient communication to interact with a wide range of people, frequently exchanging information about office operations.
• Time Management: Must manage their own time, using an electronic calendar in an email program to set meetings, to request others to attend and to coordinate their responses. Responds to requests for attendance at various meetings.
• Technical Capacity: Proficiency with many kinds of office equipment, software, and technology that is used or managed.
• Initiative and Proactivity: Correctly anticipates a need, volunteers readily, and acts without being told to do so. Brings new ideas to the company. Undertakes self-development activities; seeks increased responsibilities; takes calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Drive for Results: Is goal-oriented; maintains focus on the objective.
• Problem Solving, Personal Judgment: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Solicits and applies feedback.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Does not cut corners; monitors work to ensure quality; applies feedback to improve performance.

Education and Experience

• Associates degree or bachelor’s degree preferred
• LMS experience a plus
• Camtasia experience
• Background in training or education a plus
• Strong LCPtracker system knowledge mandatory
• Strong written and verbal communication mandatory
• Ability to work in a collaborative environment

Work Environment

This position operates in a professional office environment and role routinely uses standard office equipment such as computers, phones, mobile devices, photocopiers, filing cabinets and fax machines.

Physical Requirements

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic forms.

Ability to lift and move up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days/hours worked are dependent on the workload at the time. General availability and presence in the office is expected during regular business hours Monday-Friday. However, some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.

Travel

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat.  Attendance at our annual User Conference and Regional Seminars as assigned.

Qualifications

Salary : $25 - $30