Call Center Specialist

Job Title: Customer Service Representative (CSR) Non-Emergency Medical Transportation
Location: Indianapolis, NW Side
Company: LCP Transportation
Hours: Monday to Friday, 8-430 9-530 or 1130-8
Pay: $20.00 per hour (training and production)
Benefits: Employer-paid health insurance (after 90 days), 6 paid holidays, vision, dental, disability benefits, PTO accrual (up to 72 hours annually)

Join LCP Transportation and help make a difference by providing exceptional customer service for non-emergency medical transportation! Were looking for compassionate individuals who are dedicated to helping members with their transportation needs. If you thrive in a fast-paced environment, excel at multitasking, and have a high level of empathy, we want you to join our team!

Key Responsibilities:

• Customer Support: Handle inbound/outbound calls, provide information on transportation services, eligibility, and schedules.
• Scheduling & Dispatching: Process trip details and coordinate with drivers/vendors to ensure timely service.
• Problem Resolution: Address customer inquiries and concerns with empathy, escalate when needed.
• Documentation: Update member records and document service-related issues.
• Collaboration: Work with team members to ensure smooth operations and high service standards.

Qualifications:

• 1-2 years in customer service or call center.
• Excellent communication, listening, and problem-solving skills.
• Ability to show empathy and adapt to changing situations.
• Familiar with computer systems (Windows, Microsoft Office).
• High school diploma or GED required.
• Ability to pass a criminal background check and drug screen.

EEOC Statement:
LCP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Ready to make an impact? Apply today!