What are the responsibilities and job description for the Sales Coordinator position at Le Meridien - Oakbrook?
WHO YOU ARE:
The Sales Coordinator will support the sales office and is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of sales and catering. They will assist clients in booking hotel meeting and event spaces, supporting the efforts of the team within the sales department, as well as provide services directly to the client.
WHAT YOU DO:
The Sales Coordinator will support the sales office and is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of sales and catering. They will assist clients in booking hotel meeting and event spaces, supporting the efforts of the team within the sales department, as well as provide services directly to the client.
WHAT YOU DO:
- Work with other hotel departments and outside vendors to ensure events and meetings run smoothly.
- Perform general office duties to support the sales team, such as filing, sending emails, data input, and reservation creation.
- Prepare sales-related documents throughout the sales process.
- Answer guest questions about the property, facilities, and services.
- Answer telephone calls and respond to caller inquiries in a timely and pleasant manner.
- Assist in all aspects of sales including prospecting, qualifying, lead generation, and follow-up.
- Maintain accurate sales records and ensure compliance with all hotel policies.
- Prepare and execute sales action plans, negotiate rates/contracts, and qualify customers.
- Maintain product knowledge at all times, including all relevant rate structures and promotional offers.
- Prepare weekly, monthly, quarterly, and annual reports as required by hotel guidelines.
- As directed, compile and input account, contact, and booking information to the Sales Information Management System.
- Create monthly reports to track the success of campaigns.
- Be highly visible and interface with guests on a regular basis to obtain feedback on quality of product, services levels, and overall satisfaction.
- Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce the desired results.
- Maintain a professional and personable appearance at all times, according to hotel standards.
- Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, impact-oriented problem solver, and entrepreneurship.
- All other duties as requested.
BENEFITS:
- Medical
- Dental
- Vision
- Fully vested 401k
- Employee Assistance Program
- PTO
- Recognition Program
- Volunteer Initiatives
- Marriott Hotel Travel Discounts
- Tuition Reimbursement Program
QUALIFICATIONS:
- Previous experience in a similar role in a luxury or upper upscale hospitality operation.
- Proficient in managing and using sales automation and PMS systems.
- Strong computer skills, including Microsoft Office.
- Strong communication skills, both verbal and written, including service recovery and resolution.
- Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities.
- Aptitude to perform numerical analysis of data and formulate conclusions and solutions.
- Approachable, authentic, and engaging demeanor, setting an example for all Associates.
- Results oriented and highly motivated self-starter.
- Flexibility to work a varied schedule, which may include weekends and holidays.
- Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.
