Events & Experiences Manager

Job Description

Job Description

Events & Experiences Manager

Full Time

Salary Range : $75,000-$80,000 / year paid on an hourly basis

The Gant

Aspen, Colorado

POSITION SUMMARY

This position leads all aspects of event planning, programming, and scheduled activities, overseeing their design, execution, and success. Acting as the primary driver behind group events and internal activations, this role ensures seamless coordination across departments, exceptional client and guest experiences, and the creation of memorable, engaging events that foster return business. Responsibilities include managing event logistics, departmental communication, invoicing, and collaborating with stakeholders, while also designing innovative guest and community-focused programming and marketing activations that enhance the overall brand.

GENERAL BENEFITS : M / D / V, 401(k) and match, EAP, Life Insurance, PTO, bonus potential, wellness benefit or full Aspen / Snowmass ski pass; Benefits may be subject to generally applicable eligibility, waiting period, or other requirements and conditions.

DUTIES AND RESPONSIBILITIES

• Responsible for the execution of on property meetings and events; client and internal communication, prepare BEO’s and service of events.
• Effectively respond to general inquiries on the telephone and in person and directing them appropriately.
• Create invoices, collect and process all deposits and final payments for group rooms, meetings and events.
• Accountable for all release dates of group and payment dates as well as invoicing all groups.
• Responsible for preparing and distributing the Event Schedules, BEOs, Resumes, Change Log, and Banquet Checks on a daily / weekly basis. This includes the prompt distribution of last-minute changes to affected departments.
• Represent The Gant in site tours and on property as contact for current group questions.
• Maintain positive relationships with group guests, clients, meeting planners, travel agents and wholesalers.
• Comfort and agility in resolving unexpected issues that inevitably arise in event planning and execution.
• Assist in recognizing and maintaining relationships with repeat guests and meeting planners.
• Work closely with Director of Sales to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager.
• Design and implement internal events and marketing activations, including managing all aspects of event planning from start to finish, ensuring smooth coordination while creating memorable experiences for our guests and local community.
• Openness to feedback by proactively implementing event surveys for operational stakeholders.
• Develop weekly and monthly programming schedules 3-4 months in advance of the event.
• Act as project manager and collaborate with operations managers to establish standard operating procedures for core experience initiatives.
• Maintain a neat, clean, and safe work environment.
• Other duties as assigned.

QUALIFICATIONS

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

TOOLS AND EQUIPMENT

This Job Description in no way states that these are the only duties of an employee in this position. The employee is required to comply with all instructions and other related duties requested by his or her manager. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $75,000 - $80,000