LeadCar Toyota Wausau opened in the Wausau, WI, area in 2007, and quickly became a fixture in the Wausau and Stevens Point communities. Our goal is to provide a truly exceptional customer experience by offering quality products and services with honesty, integrity, and a commitment to customer satisfaction.  We leverage the benefits of being part of a large group but have the flexibility to operate with what best suits our individual market. At LeadCar Toyota Wausau , relationships are what drive our success, and our teams in sales, service, parts, accounting, finance and management embody this culture every day.

We are proud to support local community and charity efforts such as St. Vincent de Paul, Peyton’s Promise, Garding Against Cancer, and many others. LeadCar Toyota Wausau has also earned the Toyota President’s Award from 2009-2017, proving our passion for excellent service and products. Over the past year, we have become the highest volume new vehicle franchise and the best import franchise in the market. If you are ready to take your career to the next level with a strong brand and a great company in a high volume store, then an opportunity at LeadCar Toyota Wausau may be right for you. Apply today! 

Job Summary:

Sells/leases new and used vehicles at dealership profit, volume, and customer satisfaction standards.  Also produces revenue for the dealership by selling finance and insurance products along with appropriate after-sale products to new and used vehicle customers.

Essential Duties and Responsibilities:

Sales

• Sells/leases and delivers a minimum of ten units per month and keeps a 12 unit 90-day average for participation in any sales contests.
• Greet customers entering the showroom or sales lot and offer help.
• Enters all customer information into the dealership CRM (customer relation management software).  Including name, address, phone number, email address, vehicle of interest, trade information, and co-buyer information.
• Responds to all internet leads that are assigned in CRM in less than 30 minutes.
• Professionally answers inbound phone calls and obtains customer information for future follow-up.
• Utilizes dealership CRM for prospecting and customer follow-up.  Logs all activity/customer communication in CRM.
• Assists customers in selecting a vehicle that best fits their needs/wants by asking questions and listening carefully to responses.  Fully explains the vehicles feature, advantage, and benefit to the customer to match their needs/wants.
• Completes a full walk-around of the vehicle of interest to each customer.
• Encourages each customer to take a demonstration drive in the vehicle of interest.  Follows dealership procedure for obtaining proper identification prior to test drive.
• Gathers information on each customer trade and enters it into CRM.
  • Completes a silent walk-around of the trade vehicle with each customer.
  • If trade vehicle isn’t present acquires as much information as possible for vehicle appraiser to accurately determine value of trade-in.
• Utilizes SmartPath as much as possible throughout the sales process and works with customer to present numbers and identify the terms that best fit each customer.
• Offers customers all optional equipment and accessories that are available for purchase.
• Ensures Sales Managers have an opportunity to meet each customer in the showroom.
• Turns all closed deals over to finance along with completed deal checklist and any other relevant information.
• Completes a vehicle delivery to each customer including a thorough review of the vehicle’s operating features, technology, warranty, and paperwork.
• Introduces all customers to the Service, Parts, and Collision Center personnel.
• Ensures all follow-up items are completed post-delivery with each customer including but not limited to we-owes, paperwork, and special requests.
• Performs regular follow-up with all unsold and sold customers.  Encourages repeat and referral business from all sold customers.
• Assists with lot duties including but not limited to snow removal, merchandising, parking, and setting vehicle displays.

Finance & Insurance

• Conducts business in an ethical and professional manner.
• Completes necessary paperwork for vehicle sales and leases in a timely, efficient, and compliant manner.
• Processes finance/lease deals accurately and fairly through financial sources to secure the approval.
• Provides all customers with a thorough explanation of finance, lease, or transaction terms.
• Thoroughly explains extended warranty and aftermarket product options at the time of purchase.
• Utilizes a menu to present all optional products to each customer purchasing/leasing a vehicle.
• Processes all federal, state, and dealership paperwork related to each vehicle transaction and ensures accuracy.
• Understands and complies with federal, state, and local regulations that affect the new, used, and finance departments.
• Completes all paperwork necessary for vehicle sales and leases in a timely and efficient manner.
• Checks all paperwork for accuracy before forwarding to accounting team.
• Ensures collection of any down payment/payment on each deal prior to customer finalizing paperwork and taking delivery of vehicle.
• Works with sales and management team to ensure each deal is turned over to finance prior to delivery.
• Assists with ensuring an adequate supply of contracts and paperwork are always on-hand for completion and finalization of car deals.
• Ensures all outstanding loan/lease contracts are funded within ten days.

Both

• Exhibits a high level of commitment to customer satisfaction.
• Maintains a professional appearance.
• Maintains a clean and professional work environment.
• Knows and understands federal, state, and local laws which govern retail automotive sales.
• Attends all product and sales training courses as requested by Sales Manager’s.
• Attends all sales meetings as requested by Sales Manager’s.
• Stays informed of all new products, features, accessories, etc. and their benefits to customers.
• Use appropriate Personal Protective Equipment (PPE) for your position and the job duty at-hand.  Promptly notify your supervisor should appropriate PPE be unavailable.
• Report to management any situation, interaction, or condition that jeopardizes the safety, welfare, or integrity of the Company, its personnel, or customers.
• Complete all environmental, health, and safety trainings required by the Company through regularly accessing the appropriate software (KPA, Compli).
• Adhere to all Company and Manufacturer policies and programs governing environmental, health, and safety practices.

Qualifications/Requirements:

• Must be self-motivated with a positive attitude.
• Must have a competitive spirit.
• Must have strong work ethic.
• Must have knowledge of federal, state, and local regulations that affect the new, used, and finance departments.
• Must have knowledge for showing, promoting, and selling products and/or services.
• Must have knowledge of administrative and clerical procedures and systems.
• Must utilize effective time management skills.
• Must have exceptional customer service skills.
• Must have excellent verbal and written communication skills.
• Must be a team player.
• Ability to maintain a high level of confidentiality.
• Two years of automotive sales experience.  Previous Finance & Insurance experience preferred.

Certificates, Licenses, Registrations:

• A Wisconsin Sales License must be maintained.
• A valid driver’s license must be maintained.
• Toyota Certification for Sales Consultant and F&I Consultant must be maintained at the minimum level.

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.