What are the responsibilities and job description for the IT Help Desk position at Leader Communications Inc?
Position Summary
The IT Help Desk III will ensure all requests and tickets are prioritized, addressed, and resolved within required timelines.
Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties & Responsibilities
Monitor and manage tickets and requests from users.
Ensure required timelines are met for each request/ticket.
Provide metrics and status on help desk activities.
Provide technical support for the full range of IT tickets and requests from users.
Ensure performance requirements are met.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Bachelor's degree in IT-related field preferred
Minimum five (5) years of related experience
CompTIA Security certification
Skill & Certification Requirements
CompTIA Security required
Extensive IT help desk/service desk support experience
Microsoft environment
Mobile device support
Trouble Ticketing Software
Service desk support
Microsoft environments
Computer troubleshooting
Mobile device support
LCI is an Equal Opportunity Employer Veteran/Disabled
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com
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