What are the responsibilities and job description for the IT Help Desk Internship position at MNP?
Job Title : IT Help Desk Intern
Job Location : MNP Headquarters, Utica, Michigan
Job Schedule : Part Time, under 30 hours a week on average, flexible schedule around
classes, hours worked must be between 8 : 00 AM - 5 : 00 PM
Monday - Friday
About us : MNP is an award-winning fastener manufacturer specializing in diameters from M3 to M24. Established in 1970, it is a family-owned business with core values of Humility, Integrity, Trust, Compassion and Dedication. MNP controls the complete manufacturing process from the annealing of the raw coiled steel through heading, rolling, heat treating, plating, coating, packaging, and distributing. Employees at MNP work together in teams yet work without constant supervision. MNP seeks to promote from within and offers training and development at all levels of the organization; 75% of all leadership positions are held by employees who were promoted from within.
About the role : The IT Held Desk Intern supports MNP's multi-site infrastructure, including networks and applications. The IT Help desk role will provide excellent customer service to individual users by offering solutions and support for all hardware and software issues.
Responsibilities : Hardware and software support
Troubleshooting issues with hardware and software
Maintaining various directories and email systems
Resolving network access issues with computers, printers, and other equipment
Other duties and responsibilities as assigned
Essential skills required for success at MNP :
Adaptable / flexible
Life-long learning
Compassion
Communication
Listens well
Dedication
Dependable / reliable
Problem-solving
Humility
Follows directions
Self-motivation
Integrity
Honesty
Teamwork
Trust
Additional skills and / or experience required for success in the role :
Currently enrolled in a 4-year technical degree program
Preferred familiarity with Microsoft Windows and Office technologies
Knowledge about troubleshooting and resolving issues
Excellent communication skills, both verbal and written
Excellent time management skills
Excellent customer service skills
Open to learning and growing
Able to identify problems and recommend solutions and / or better processes
Able to install, configure and troubleshoot Windows 10
Able to configure PC hardware
Able to develop and maintain technical documents and required documentation
Able to work in a fast- paced environment with evolving technologies / processes
Able to work in a team environment; able to take direction and offer solution
This job description is not intended to be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the company. We are an equal opportunity employer and a second chance employer. We give consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, and any other related State or Federal protected classes or characteristics.
Additional skills and / or experience required for success in the role :
Able to pass a pre-employment, post-offer physical, drug screen
Able to pass a background check
Job Posted by ApplicantPro
Salary : $15 - $18
