What are the responsibilities and job description for the Receptionist position at Leader Tech Inc?
Receptionist Specialist Job Description
POSITION SUMMARY :
The Receptionist is responsible for answering and directing incoming calls as well as greeting walk-in and scheduled visitors at the lobby window. They will also support the Customer Service Department by sorting emails, entering overflow orders and quotes, and checking previously entered orders for accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Answer incoming calls and direct to the correct recipient
Run Visual Compliance on all visitors prior to entering the facility
Ensure all visitors sign in the Visitors Logbook in the lobby
Ensure all approved visitors receive a badge and necessary PPE
Sort emails in Out of Office, LT Sales and Service Email boxes
Send shipping documents for orders shipped the night before
Put orders on shipping hold pending customer approval
Back up Customer Service Reps as needed with order and quote entry
Review Doc Filer to check accuracy on previously entered orders
Request CSR to correct and reload PO or OA if a discrepancy is found
ESSENTIAL SKILLS AND KNOWLEDGE :
Dependability
Integrity
Adaptability
Polite and Professional Demeanor
Excellent Verbal and Written communication skills
Ability to follow directions
Attention to detail
Time Management
Intermediate knowledge with Microsoft; Excel, Word, PowerPoint, 365
EDUCATION AND EXPERIENCE :
High School Diploma or equivalent desired.
Any equivalent combination of education and experience determined to be acceptable by management.
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