Account Executive

POSITION TITLE: Account Executive

RESPONSIBLE TO: Vice President of Home Care & Services

ORGANIZATION VISION: “To be the preferred vendor and preferred employer in our market.”

ORGANIZATION’S GOALS: Quality, Customer Service and Employee Satisfaction

POSITION STATUS: Hourly, Non-Exempt.

Position Summary

The Absolute Home Health & Hospice Account Executive is an employee of this agency that acts under the direct control of the Vice President of Home Care and Hospice and is responsible to facilitate the referral to admission process for home care and hospice patients. The Account Executive develops relationships with referral sources to ensure that eligible patients receive care, barriers to admissions are addressed to resolution, and patient and agency growth and profitability meets or exceeds standards. This position is also responsible for providing patient follow-up to patients who have been admitted and discharged from the agency.

Primary Duties And Responsibilities

• Develop and implement market plan
• Meet monthly Agency targeted admission goals.
• Develop and maintain Physician, Hospital and ALF profiles including background, contact history, objectives, referral trends etc.
• Maintain communication with referral sources to ensure customer satisfaction.
• Participate in Weekly Sales/Operations meeting with Administrator and agency staff and sales activity, potential problems and new opportunities.
• Promote Services through conventions, trade shows, public relations etc.
• Receives and processes physicians orders
• Files completed paperwork into appropriate client charts
• Verifies Medicare and Medicaid numbers per policy
• Assist with patient scheduling as needed
• Ensure compliance with all state, federal, and ACHC referral/intake regulatory requirements; may include F2F compliance.
• Establish and maintain positive working relationships with current and potential referral sources.
• All other duties as assigned
  
  

Expectations Of Employee

• Must be able to Multi-task
• Excellent written and oral communication skills
• Detail Orientated
• Self-motivated
• Work well in a team environment and independently
• Basic Microsoft and Excel experience
• Adheres to Company Policy and Procedures.
• Acts as a role model within and outside the Company.
• Maintains a positive and respectful attitude.
• Communicates regularly with other Department Leaders and Managers as needed
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Meets Department productivity standards.
• Strives to achieve Organization’s goals.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands; climb stairs; balance; stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Special Demands

• Must be concise and accurate in work preparation as errors may have serious consequences
• Must be understanding, patient and have tact in dealing with others.
• Must work within a set period of time to meet specific deadlines. Must possess strong organizational skills.
  
  

Education

• Bachelor Degree, or related experience
• Experience in Home Care and/or Hospice, long term care industry, or managed care organizations, preferred
  
  

Training And Experience

• Requires a minimum of 1 years directly related medical/healthcare sales experience calling on physicians, nurses, nursing facilities, and other members of the medical community, i.e., DME, home health, etc.
• Community relations experience preferred
  
  

Job Knowledge

• Basic knowledge of Medicare/Medicaid Home Care Regulations
  
  

Personal Appearance

• Appropriate business attire and professional appearance will be maintained at all times.
  
  

Work Environment

• Work area will be a well-lit, ventilated office. Proper working space will be made available. The required tools such as desk telephone, computer, printer, copier and fax access, etc. will be provided for the job position as needed.
  
  

I have read the above job description for the Account Executive position and fully understand the conditions set forth therein. I understand I am expected to adhere to all Company policies and to act as a role model in the adherence to Company policies.

I agree to support the organizations goals of: Quality, Customer Service and Employee Satisfaction.

EMPLOYEE SIGNATURE

POSITION ASSUMED DATE