What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE-Aerospace Manufacturing position at LEADING EDGE MANUFACTURING, LLC?
About Us:
Joined Alloys, a division of Leading Edge Manufacturing (LEM), is headquartered in Phoenix, Arizona. LEM has been a trusted name in the aerospace, precision machining, and defense industries since 1959. Originally founded as Maximet, Inc., and later rebranded as Leading Edge Manufacturing in 2017, we specialize in complex manufacturing processes, including machining, sheet metal fabrication, brazing, heat treating, welding, and non-destructive testing. With AS9100D, ISO9001, and NADCAP certifications, we pride ourselves on producing high-quality precision components and sub-assemblies for a range of industries.
Position Overview:
As a Customer Service Representative at Joined Alloys, you will serve as the primary point of contact for our customers, ensuring their needs are met promptly and professionally. You will be a key player in maintaining our commitment to customer satisfaction, while also supporting our manufacturing operations through essential administrative tasks.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about our products and services.
- Assist with order processing, tracking, and delivery scheduling.
- Address and resolve customer complaints and issues efficiently.
- Collaborate with production and logistics teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions, transactions, and follow-ups.
- Perform standard clerical duties including data entry, filing, and document management.
- Generate reports and maintain spreadsheets to track customer orders, feedback, and satisfaction levels.
- Identify opportunities for process improvements to enhance the customer experience.
Qualifications:
- 2 years of experience in customer service, preferably within aerospace manufacturing.
- Familiarity with aerospace customer portals is a plus.
- High school diploma or equivalent; further education or certifications in related fields is a bonus.
- Proven administrative experience, including document management and order processing.
- Basic understanding of drawing revision control and ISO9001/AS9100 standards.
- Strong communication and interpersonal skills, with a customer-centric attitude.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Detail-oriented with a strong problem-solving mindset.
What We Offer:
- Competitive compensation
- Comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability, and 401K
- Paid holidays and paid vacation time
- Opportunities for career growth and professional development
- A supportive, collaborative work environment focused on teamwork and excellence
Physical Requirements:
- The work is primarily performed in an office environment, requiring the ability to operate standard office equipment and perform repetitive motions with the hands and wrists.
- Prolonged periods of sitting and working at a computer.
- Occasional walking between facilities, outdoors, and through production areas, with potential exposure to equipment noise and the need for PPE (such as safety glasses).
- Ability to climb stairs and move throughout the workplace as needed.
EEO Statement:
Leading Edge Manufacturing LLC, dba Joined Alloys, is an Equal Opportunity Employer. We require a pre-employment drug screen, including THC.
