What are the responsibilities and job description for the Customer Success Specialist position at LeadStack Inc.?
LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of the contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.
We have an immediate contract position with our direct client.
Job Title: Platform Innovation Account Manager/Customer Success Specialist/Account Manager
Duration: 5 months
Location: Remote for NYC/Tri-State Area only (New York, New Jersey, Connecticut - domestic travel 1x per month within the Northeast region)
Business Need: Increase in workload
Max Pay Rate: $30-$35/hr on W2
2-3 years of experience / Restaurant experience helpful but not needed.
Description:
About the team:
The Platform team drives the adoption and activation of products that help restaurants grow their business through their own channels. We are building a new confidential product and need a stellar Account Manager to guide restaurants through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.
About the Role: Reports to the GTM Lead overseeing the Account Management & Sales function.
You’re excited about this opportunity because you will:
- Manage restaurant partners (SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
- Communicate restaurant progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
- Minimize churn by identifying opportunities for expansion and helping partners leverage our products.
- Collaborate with Product, Operations, and Sales teams to ensure restaurants have the best possible experience using our platform.
We’re excited about you because yu:
- Have 2-3 years of professional experience with a proven track record of success and increasing responsibility.
- Hold a Bachelor’s degree or have equivalent work experience.
- Are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems
- Empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- Have project management and/or account management experience
- Possess excellent written and verbal communication skills
- Can translate feedback from a restaurant to a product team and vice versa
- Are comfortable working with technical products and hardware
- Must have experience with Salesforce, Slack, and Google Workspace
To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/.
Salary : $26 - $28
